点评:I want to share an experience that truly restored my faith in customer service. My family missed our showing of Project Hail Mary after being involved in a serious car accident on the way to the theater. When Regal reached out to ask how our visit was, I explained what happened — and the response from David, the GM at Regal Westview, was extraordinary.
He took the time to personally write back, express genuine concern, and offer to help us recreate the day we lost. He arranged tickets for Project Hail Mary, gifted us the themed helmet bucket, and even offered an additional movie outing for my son. His kindness turned a traumatic day into something hopeful and memorable for our family.
We’ve since seen both movies, and the experience at Regal Westview was wonderful. David’s empathy, professionalism, and follow‑through are rare in any industry. Regal is lucky to have him, and we are grateful for how he treated us.
Highly recommend this theater — not just for the movies, but for the people who run it.
翻译:我想分享一段让我重拾对客户服务信心的经历。我们一家人在去影院的路上遭遇严重车祸,错过了电影《圣母颂》(Project Hail Mary)的放映。Regal影院联系我们询问观影体验,我向他解释了事情经过——Regal Westview影院总经理David的回应令人感动。
他亲自回复,表达了真挚的关心,并主动提出帮我们弥补错过的那一天。他帮我们安排了《圣母颂》的电影票,赠送了我们一个主题头盔桶,甚至还为我儿子安排了一次额外的观影机会。他的善意让我们一家人从痛苦的经历中获得了希望和难忘的回忆。
之后我们又看了这两部电影,在Regal Westview的观影体验非常棒。David的同理心、专业精神和认真负责的态度在任何行业都难能可贵。Regal能拥有他真是幸运,我们非常感谢他对我们的照顾。
强烈推荐这家影院——不仅因为电影本身精彩,更因为这里的工作人员。