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Debbie G
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Eden Jewelers的点评
点评：We just happened upon Eden Jewelers while on a cruise, exploring St Thomas. I am not one to purchase fine jewelry, but happened upon this ring that wouldn’t stop calling me! I had recently lost my mom, so I purchased this ring in her memory. Unfortunately, the day after purchase I noticed I had lost one of the diamonds. I emailed the store and the owner, Sunil, stepped right in. Sunil provided me a mailing label to forward my ring to the manufacturer for repair. Instead, I chose to take my ring to a trusted local jeweler for this repair, knowing I would void the warranty.
I received a call from Eden asking the status of my ring, which I told them my decision. Sunil emailed and asked that I forward the repair receipt and he’d be happy to pay for the repair. I did just that and a check arrived in the mail a week later.
Thank you Sunil and the Eden Jewelers staff for superior service while in the store and after. You went way beyond expectations!
I received a call from Eden asking the status of my ring, which I told them my decision. Sunil emailed and asked that I forward the repair receipt and he’d be happy to pay for the repair. I did just that and a check arrived in the mail a week later.
Thank you Sunil and the Eden Jewelers staff for superior service while in the store and after. You went way beyond expectations!
翻译：我们在游轮之旅中游览圣托马斯岛时，偶然发现了Eden Jewelers这家珠宝店。我平时并不买什么高级珠宝，但就是被这枚戒指深深吸引，怎么也挪不开眼！那时我刚刚失去母亲，于是买下这枚戒指以作纪念。可惜的是，买下后的第二天我就发现戒指上有一颗钻石不见了。我给店里发去邮件后，店主苏尼尔立刻出面协助。他给了我一个邮寄标签，让我把戒指寄给制造商进行维修。然而……我明知这样会使保修失效，但还是决定将戒指送到当地一家值得信赖的珠宝店进行维修。
随后我接到了Eden珠宝店的电话，询问戒指的维修情况，我便把我的决定告知了他们。Sunil发来邮件，希望我把他寄来维修收据，他乐意为此次维修费用买单。我照做了，一周后便收到了邮寄来的支票。
感谢Sunil以及Eden珠宝店的全体员工，你们在店内及售后服务方面都提供了超乎预期的优质服务！
随后我接到了Eden珠宝店的电话，询问戒指的维修情况，我便把我的决定告知了他们。Sunil发来邮件，希望我把他寄来维修收据，他乐意为此次维修费用买单。我照做了，一周后便收到了邮寄来的支票。
感谢Sunil以及Eden珠宝店的全体员工，你们在店内及售后服务方面都提供了超乎预期的优质服务！
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