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Catherine M
The Good, the Bad, & the Ugly
Tobago Dive Experience的点评
点评：The Good:
First, I would like to thank the dive team including Mottley, Kiki, Marvin, Ricardo, and Lappy for all of the fun, beautiful, and safe dives we did have. I will not go into detail about the diving itself as this was outlined in the prior edition.
The Bad:
The first day of diving, we were told during the dive briefing the dives were limited to 50 minutes, including the safety stop. This was acceptable for the first dive since the dive profile and air consumption limited the length of the dive within this time frame.
During our 2nd dive, however, I was surprised and disappointed when our ascent was started at 40 minutes, despite the dive profile and diving conditions being conducive to a longer dive. I had a lot of air left in my tank and because there were 3 dive guides, anyone low on air had the option of ascending with a guide.
Once we arrived back at the dock, I asked the lead dive guide, Mike, why the dives were limited to 50 minutes. Here are the reasons he gave:
1) The dive profiles don’t permit longer dives [not the case, read on]
2) Due to currents, they wanted to make sure we didn’t drift into another dive site [what was the problem? We were the only boat in the area]
3) To ensure his dive team didn’t go into decompression, which happened just last week [there’s so much wrong with this statement, I don’t know where to begin!]
In other words, other than the dive profile,there was no good reason.
After I mentioned that the length of our 2nd dive was not even 50 minutes and we could have dived longer by staying on the shallower reef we ended on, his response was “What do you expect me to do? Watch while you swim around?” [Isn’t that his job? Isn’t that what we were there to do?] He was angry and defensive. There was no further discussion.
More Good:
Word of this must have reached Sean, the owner, because the next day he pulled Mike away from our group and we were led by someone else from that day forward. And guess what? Our dives became the standard duration of 60 minutes or as dictated by the dive profile. I’m happy to report that no one went into decompression and we didn’t hit any brick walls if we drifted into another site. There were absolutely no adverse effects. In fact, it was all positive. Longer dives mean happier divers!
The Ugly:
During the booking process, I asked if my preferred vegetarian diet could be accommodated and was pleased when the person I was communicating with, Kathleen, confirmed it would not be a problem. In fact, she followed a similar diet.
On our 2nd night for dinner we were offered a pasta dish with a choice of beef, chicken, or fish. I inquired about the availability of a vegetarian protein as an option (such as beans, tofu, lentils, chickpeas, etc.) based on the confirmation I received indicating vegetarian meals would be available. The server left to find out. I wish I knew what was said because minutes later Kathleen stormed to our table and angrily stated that “these (meaning beef, chicken, or fish) are the options. You can’t expect me to monitor your diet. The cook is off for the night. Do you expect her to work every night? You’re obviously not happy. If you don’t like it, go somewhere else. In fact, I’ll drive you there myself!”
Whoa! Where was this anger coming from? How could a simple question set someone off so much? Perhaps she was not happy because we questioned the length of the dives (I was not the only one).
The next morning, during breakfast I approached our server from the prior evening and apologised for any misunderstanding and asked if we could start fresh. My intention was to have the same conversation with Kathleen, but she was not available at the time and was speaking with someone else. I wanted to clear the air.
Unknown to me at the time, Kathleen had already sent a screaming email (large font, bold text), telling me I was obviously not happy and needed to leave. I was stunned. It was day 3 of our 13 day stay. Our friends were with us. There was no other dive operation in the area, the closet being a 90 minute drive away. What do we do? Where would we stay? Would there be room for us somewhere else? Do we just go home? It was so upsetting. There was no conversation with me about what happened.
One of our friends happened to see the owner, Sean, and talked to him about it. He said we needed to put it behind us and move forward, and yes, we could still dive with them.
Thankfully, the hotel next door had room for us, so we packed everything up and moved there. The hotel was brand new, beautifully appointed, and the staff were friendly and happy.
But because of the tension and bad feelings, there was no way I could be comfortable staying for the duration of the trip we had planned. We paid $700 to change our flights, shortened our vacation, and spent the rest of it dreading any further encounter with Kathleen or Mike.
It’s sad how 2 individuals can be so destructive to an otherwise great operation.
Why, you may ask, would the owner tolerate this? Well, one owns a share in the resort and the other is his wife.
First, I would like to thank the dive team including Mottley, Kiki, Marvin, Ricardo, and Lappy for all of the fun, beautiful, and safe dives we did have. I will not go into detail about the diving itself as this was outlined in the prior edition.
The Bad:
The first day of diving, we were told during the dive briefing the dives were limited to 50 minutes, including the safety stop. This was acceptable for the first dive since the dive profile and air consumption limited the length of the dive within this time frame.
During our 2nd dive, however, I was surprised and disappointed when our ascent was started at 40 minutes, despite the dive profile and diving conditions being conducive to a longer dive. I had a lot of air left in my tank and because there were 3 dive guides, anyone low on air had the option of ascending with a guide.
Once we arrived back at the dock, I asked the lead dive guide, Mike, why the dives were limited to 50 minutes. Here are the reasons he gave:
1) The dive profiles don’t permit longer dives [not the case, read on]
2) Due to currents, they wanted to make sure we didn’t drift into another dive site [what was the problem? We were the only boat in the area]
3) To ensure his dive team didn’t go into decompression, which happened just last week [there’s so much wrong with this statement, I don’t know where to begin!]
In other words, other than the dive profile,there was no good reason.
After I mentioned that the length of our 2nd dive was not even 50 minutes and we could have dived longer by staying on the shallower reef we ended on, his response was “What do you expect me to do? Watch while you swim around?” [Isn’t that his job? Isn’t that what we were there to do?] He was angry and defensive. There was no further discussion.
More Good:
Word of this must have reached Sean, the owner, because the next day he pulled Mike away from our group and we were led by someone else from that day forward. And guess what? Our dives became the standard duration of 60 minutes or as dictated by the dive profile. I’m happy to report that no one went into decompression and we didn’t hit any brick walls if we drifted into another site. There were absolutely no adverse effects. In fact, it was all positive. Longer dives mean happier divers!
The Ugly:
During the booking process, I asked if my preferred vegetarian diet could be accommodated and was pleased when the person I was communicating with, Kathleen, confirmed it would not be a problem. In fact, she followed a similar diet.
On our 2nd night for dinner we were offered a pasta dish with a choice of beef, chicken, or fish. I inquired about the availability of a vegetarian protein as an option (such as beans, tofu, lentils, chickpeas, etc.) based on the confirmation I received indicating vegetarian meals would be available. The server left to find out. I wish I knew what was said because minutes later Kathleen stormed to our table and angrily stated that “these (meaning beef, chicken, or fish) are the options. You can’t expect me to monitor your diet. The cook is off for the night. Do you expect her to work every night? You’re obviously not happy. If you don’t like it, go somewhere else. In fact, I’ll drive you there myself!”
Whoa! Where was this anger coming from? How could a simple question set someone off so much? Perhaps she was not happy because we questioned the length of the dives (I was not the only one).
The next morning, during breakfast I approached our server from the prior evening and apologised for any misunderstanding and asked if we could start fresh. My intention was to have the same conversation with Kathleen, but she was not available at the time and was speaking with someone else. I wanted to clear the air.
Unknown to me at the time, Kathleen had already sent a screaming email (large font, bold text), telling me I was obviously not happy and needed to leave. I was stunned. It was day 3 of our 13 day stay. Our friends were with us. There was no other dive operation in the area, the closet being a 90 minute drive away. What do we do? Where would we stay? Would there be room for us somewhere else? Do we just go home? It was so upsetting. There was no conversation with me about what happened.
One of our friends happened to see the owner, Sean, and talked to him about it. He said we needed to put it behind us and move forward, and yes, we could still dive with them.
Thankfully, the hotel next door had room for us, so we packed everything up and moved there. The hotel was brand new, beautifully appointed, and the staff were friendly and happy.
But because of the tension and bad feelings, there was no way I could be comfortable staying for the duration of the trip we had planned. We paid $700 to change our flights, shortened our vacation, and spent the rest of it dreading any further encounter with Kathleen or Mike.
It’s sad how 2 individuals can be so destructive to an otherwise great operation.
Why, you may ask, would the owner tolerate this? Well, one owns a share in the resort and the other is his wife.
翻译：优点：
首先，我要感谢潜水团队，包括 Mottley、Kiki、Marvin、Ricardo 和 Lappy，感谢他们带给我们所有充满乐趣、美妙绝伦且安全的潜水体验。关于潜水本身的细节，我在上一期已经详细介绍过，所以这里不再赘述。
缺点：
第一天潜水时，我们在潜水简报中被告知，每次潜水时间限制为 50 分钟，包括安全停留。考虑到潜水路线和耗气量，第一次潜水的时间限制是可以接受的。
然而，在第二次潜水时，尽管潜水路线和潜水条件都适合进行更长时间的潜水，但上升却在 40 分钟后就开始了，这让我感到既惊讶又失望。我的气瓶里还有很多气，而且因为有 3 位潜水向导，所以任何气瓶快空的人都可以选择跟随向导上升。
回到码头后，我问首席潜水向导 Mike，为什么每次潜水时间限制为 50 分钟。他给出的理由如下：
1）潜水计划不允许进行更长时间的潜水[并非如此，请继续阅读]
2）由于水流，他们想确保我们不会漂到其他潜点[这有什么问题？我们是该区域唯一的船只]
3）为了确保他的潜水团队不会出现减压病，而这种情况就在上周发生过[这句话错漏百出，我都不知道该从何说起！]
换句话说，除了潜水计划之外，没有任何其他合理的理由。
当我提到我们第二次潜水的时间甚至不到50分钟，如果我们留在最后停留的那片较浅的礁石上，完全可以潜得更久时，他的回应是：“你指望我做什么？看着你游来游去吗？”[那不是他的工作吗？那不是我们来这里的目的吗？]他很生气，也很防备。之后我们再也没有进行任何讨论。
更多好消息：
看来老板肖恩也听到了这件事，因为第二天他就把迈克从我们组里调走了，从那天起我们就由其他人带队了。你猜怎么着？我们的潜水时长恢复到了标准的60分钟，或者根据潜水计划来定。我很高兴地告诉大家，没有人出现减压病，即使我们漂流到另一个潜点，也没有遇到什么阻碍。完全没有任何不良反应。事实上，一切都是积极的。潜水时间越长，潜水员就越开心！
不足之处：
在预订过程中，我询问是否可以满足我的素食需求，与我联系的凯瑟琳确认没问题后，我很高兴。事实上，她自己也是素食者。
第二天晚上，晚餐我们点了意面，可以选择牛肉、鸡肉或鱼肉。我询问是否有素食蛋白质可供选择（例如豆类、豆腐、扁豆、鹰嘴豆等），因为我之前收到的确认信息显示餐厅提供素食餐。服务员出去询问了。我真希望当时知道她说了什么，因为几分钟后，凯瑟琳怒气冲冲地走到我们桌前，大声说道：“就这些（指牛肉、鸡肉或鱼肉）！你们不能指望我来管你们的饮食。厨师今晚下班了。难道你们指望她每晚都工作吗？你们显然很不满意。如果你们不喜欢，就去别的地方。事实上，我可以亲自开车送你们去！”
哇！她这怒气是从哪儿来的？一个简单的问题怎么能让她如此激动？或许是因为我们质疑了餐厅的营业时间（我并不是唯一一个质疑的人）。
第二天早上吃早餐时，我找到前一天晚上为我们服务的服务员，为可能造成的误会道歉，并询问我们是否可以重新开始。我原本打算和凯瑟琳谈谈，但她当时不在，正在和别人说话。我想把事情说清楚。
当时我不知道的是，凯瑟琳已经发了一封措辞激烈的邮件（字体很大，加粗），说我显然很不高兴，应该离开。我当时震惊了。那天是我们13天行程的第三天。朋友们和我们在一起。附近没有其他潜水中心，最近的也要开车90分钟。我们该怎么办？住哪儿？还有其他地方可以住吗？还是直接回家？这太让人沮丧了。他们没有跟我解释发生了什么。
我们的一位朋友碰巧遇到了老板肖恩，就和他聊了聊。肖恩说我们应该放下这件事，继续前进，而且我们仍然可以和他们一起潜水。
幸运的是，隔壁的酒店有空房，所以我们收拾好东西搬了过去。酒店崭新漂亮，员工热情友好。
但由于气氛紧张，彼此不愉快，我根本无法安心地完成原定的行程。我们花了700美元改签机票，缩短了假期，剩下的时间里，我们都提心吊胆，生怕再见到凯瑟琳或迈克。
真令人惋惜，两个人竟然能把一个原本很棒的酒店搞得一团糟。
你可能会问，为什么呢？老板会容忍这种情况吗？嗯，其中一人拥有度假村的股份，另一人是他的妻子。
首先，我要感谢潜水团队，包括 Mottley、Kiki、Marvin、Ricardo 和 Lappy，感谢他们带给我们所有充满乐趣、美妙绝伦且安全的潜水体验。关于潜水本身的细节，我在上一期已经详细介绍过，所以这里不再赘述。
缺点：
第一天潜水时，我们在潜水简报中被告知，每次潜水时间限制为 50 分钟，包括安全停留。考虑到潜水路线和耗气量，第一次潜水的时间限制是可以接受的。
然而，在第二次潜水时，尽管潜水路线和潜水条件都适合进行更长时间的潜水，但上升却在 40 分钟后就开始了，这让我感到既惊讶又失望。我的气瓶里还有很多气，而且因为有 3 位潜水向导，所以任何气瓶快空的人都可以选择跟随向导上升。
回到码头后，我问首席潜水向导 Mike，为什么每次潜水时间限制为 50 分钟。他给出的理由如下：
1）潜水计划不允许进行更长时间的潜水[并非如此，请继续阅读]
2）由于水流，他们想确保我们不会漂到其他潜点[这有什么问题？我们是该区域唯一的船只]
3）为了确保他的潜水团队不会出现减压病，而这种情况就在上周发生过[这句话错漏百出，我都不知道该从何说起！]
换句话说，除了潜水计划之外，没有任何其他合理的理由。
当我提到我们第二次潜水的时间甚至不到50分钟，如果我们留在最后停留的那片较浅的礁石上，完全可以潜得更久时，他的回应是：“你指望我做什么？看着你游来游去吗？”[那不是他的工作吗？那不是我们来这里的目的吗？]他很生气，也很防备。之后我们再也没有进行任何讨论。
更多好消息：
看来老板肖恩也听到了这件事，因为第二天他就把迈克从我们组里调走了，从那天起我们就由其他人带队了。你猜怎么着？我们的潜水时长恢复到了标准的60分钟，或者根据潜水计划来定。我很高兴地告诉大家，没有人出现减压病，即使我们漂流到另一个潜点，也没有遇到什么阻碍。完全没有任何不良反应。事实上，一切都是积极的。潜水时间越长，潜水员就越开心！
不足之处：
在预订过程中，我询问是否可以满足我的素食需求，与我联系的凯瑟琳确认没问题后，我很高兴。事实上，她自己也是素食者。
第二天晚上，晚餐我们点了意面，可以选择牛肉、鸡肉或鱼肉。我询问是否有素食蛋白质可供选择（例如豆类、豆腐、扁豆、鹰嘴豆等），因为我之前收到的确认信息显示餐厅提供素食餐。服务员出去询问了。我真希望当时知道她说了什么，因为几分钟后，凯瑟琳怒气冲冲地走到我们桌前，大声说道：“就这些（指牛肉、鸡肉或鱼肉）！你们不能指望我来管你们的饮食。厨师今晚下班了。难道你们指望她每晚都工作吗？你们显然很不满意。如果你们不喜欢，就去别的地方。事实上，我可以亲自开车送你们去！”
哇！她这怒气是从哪儿来的？一个简单的问题怎么能让她如此激动？或许是因为我们质疑了餐厅的营业时间（我并不是唯一一个质疑的人）。
第二天早上吃早餐时，我找到前一天晚上为我们服务的服务员，为可能造成的误会道歉，并询问我们是否可以重新开始。我原本打算和凯瑟琳谈谈，但她当时不在，正在和别人说话。我想把事情说清楚。
当时我不知道的是，凯瑟琳已经发了一封措辞激烈的邮件（字体很大，加粗），说我显然很不高兴，应该离开。我当时震惊了。那天是我们13天行程的第三天。朋友们和我们在一起。附近没有其他潜水中心，最近的也要开车90分钟。我们该怎么办？住哪儿？还有其他地方可以住吗？还是直接回家？这太让人沮丧了。他们没有跟我解释发生了什么。
我们的一位朋友碰巧遇到了老板肖恩，就和他聊了聊。肖恩说我们应该放下这件事，继续前进，而且我们仍然可以和他们一起潜水。
幸运的是，隔壁的酒店有空房，所以我们收拾好东西搬了过去。酒店崭新漂亮，员工热情友好。
但由于气氛紧张，彼此不愉快，我根本无法安心地完成原定的行程。我们花了700美元改签机票，缩短了假期，剩下的时间里，我们都提心吊胆，生怕再见到凯瑟琳或迈克。
真令人惋惜，两个人竟然能把一个原本很棒的酒店搞得一团糟。
你可能会问，为什么呢？老板会容忍这种情况吗？嗯，其中一人拥有度假村的股份，另一人是他的妻子。
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