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Odyssey5353801****
Poor customer service and arrogance
Breeza Beachwear的点评
点评：Went into Breeza and purchased several items to support this local business while on vacation. At checkout, I specifically asked whether I could return two snorkel sets if we ended up not needing them. I was told the return policy allowed exchanges within 7 days as long as the items were unused.
As shown in the attached photo, both snorkel sets remained completely unopened and in their original packaging because we never used them. When I returned to the store, the manager refused the return, stating they “don’t take back beach items because people use them and return them.” She could clearly see these items had never been opened or touched.
What made the experience even more disappointing was the way it was handled. The manager was dismissive and rude, insisting the associate “would never have said that.” Had I been told at the time of purchase that snorkel items were final sale regardless of condition, I never would have spent $85 on items we might not use for a single boat outing.
There are many kind, reasonable people in the service industry who understand that customer experience matters — especially for visitors simply trying to enjoy their vacation. Unfortunately, this interaction reflected the opposite.
As shown in the attached photo, both snorkel sets remained completely unopened and in their original packaging because we never used them. When I returned to the store, the manager refused the return, stating they “don’t take back beach items because people use them and return them.” She could clearly see these items had never been opened or touched.
What made the experience even more disappointing was the way it was handled. The manager was dismissive and rude, insisting the associate “would never have said that.” Had I been told at the time of purchase that snorkel items were final sale regardless of condition, I never would have spent $85 on items we might not use for a single boat outing.
There are many kind, reasonable people in the service industry who understand that customer experience matters — especially for visitors simply trying to enjoy their vacation. Unfortunately, this interaction reflected the opposite.
翻译：度假期间，我去了Breeza商店，为了支持这家本地商家，买了些东西。结账时，我特意问了问，如果最后用不上，能不能退掉两套浮潜装备。店员告诉我，只要商品未使用，7天内可以换货。
正如附图所示，这两套浮潜装备都完全未开封，包装完好，因为我们根本没用过。当我回到店里时，经理却拒绝退货，说他们“不接受沙滩用品的退货，因为人们用过之后会退货”。她明明看到这些装备从未开封或使用过。
更令人失望的是他们的处理方式。经理态度傲慢无礼，坚持说店员“绝不会这么说”。如果购买时就告诉我浮潜装备无论新旧都是最终销售，我肯定不会花85美元买这些东西，毕竟我们可能只用一次船游就用不上了。
服务行业有很多善良通情达理的人，他们明白顾客体验至关重要——尤其对于那些只想享受假期的游客而言。遗憾的是，这次经历却恰恰相反。
正如附图所示，这两套浮潜装备都完全未开封，包装完好，因为我们根本没用过。当我回到店里时，经理却拒绝退货，说他们“不接受沙滩用品的退货，因为人们用过之后会退货”。她明明看到这些装备从未开封或使用过。
更令人失望的是他们的处理方式。经理态度傲慢无礼，坚持说店员“绝不会这么说”。如果购买时就告诉我浮潜装备无论新旧都是最终销售，我肯定不会花85美元买这些东西，毕竟我们可能只用一次船游就用不上了。
服务行业有很多善良通情达理的人，他们明白顾客体验至关重要——尤其对于那些只想享受假期的游客而言。遗憾的是，这次经历却恰恰相反。
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