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Chapman's Peak Drive的点评
点评：I have been a frequent driver for more than a year now as this route has made my travel not only easier but also more pleasurable.
However that was until yesterday when I was made aware of your sudden change in the way you operate.
Let me explain: When I registered as a frequent driver I specifically elected to pay with my personal card as to not have to go through pain of loading funds on your frequent driver card monthly. I am sure you can understand my surprise and irritation when I arrived at the toll last yesterday to be told that I cannot swipe anymore!?
I called your offices today and was informed that indeed I need to come into the office and get the frequent driver card and load funds on it. The reason is that your bank does not allow swiping anymore!? It is FNB I am led to believe. This is REDICULOUS!
And to add insult to injury I was told that this change of procedure was displayed on your website for some time now…..you have a WhatsApp group, you use SMS to communicate why was this not done? Why not use social platforms to advise your clients of this unfortunate change in procedure?
Being in the service industry myself we always ensure that the processes our guests use to enjoy our offering is seamless and does not inconvenience them. A lesson the Chapman’s Peak Operating company should learn.
This is very poor and one almost gets the impression that the managing company is trying to make it harder for loyal and frequent drivers to enjoy discounted rates by inconveniencing them……. I have also sent numerous emails to both Ayesha Salie and Mark Jacobs and have yet to receive any kind of response....
However that was until yesterday when I was made aware of your sudden change in the way you operate.
Let me explain: When I registered as a frequent driver I specifically elected to pay with my personal card as to not have to go through pain of loading funds on your frequent driver card monthly. I am sure you can understand my surprise and irritation when I arrived at the toll last yesterday to be told that I cannot swipe anymore!?
I called your offices today and was informed that indeed I need to come into the office and get the frequent driver card and load funds on it. The reason is that your bank does not allow swiping anymore!? It is FNB I am led to believe. This is REDICULOUS!
And to add insult to injury I was told that this change of procedure was displayed on your website for some time now…..you have a WhatsApp group, you use SMS to communicate why was this not done? Why not use social platforms to advise your clients of this unfortunate change in procedure?
Being in the service industry myself we always ensure that the processes our guests use to enjoy our offering is seamless and does not inconvenience them. A lesson the Chapman’s Peak Operating company should learn.
This is very poor and one almost gets the impression that the managing company is trying to make it harder for loyal and frequent drivers to enjoy discounted rates by inconveniencing them……. I have also sent numerous emails to both Ayesha Salie and Mark Jacobs and have yet to receive any kind of response....
翻译：一年多以来，我一直是你们的常客司机，因为这条路线不仅让我的出行更便捷，也更愉快。
然而，直到昨天，我才得知你们的收费方式突然发生了变化。
让我解释一下：我注册成为常客司机时，特意选择了用我的个人银行卡支付，这样就不用每月费劲地往你们的常客卡里充值了。昨天我到达收费站时，却被告知不能再刷卡了，我当时的惊讶和愤怒可想而知！
今天我打电话到你们的办公室，被告知确实需要亲自去办公室领取常客卡并充值。原因是你们的银行不再允许刷卡了！？我听说是FNB银行。这简直太荒谬了！
更令人气愤的是，你们告诉我这项流程变更已经在你们的网站上公布了一段时间……你们有WhatsApp群组，也用短信沟通，为什么没有提前通知？为什么不利用社交平台告知您的客户这一令人遗憾的流程变更呢？
我本人也从事服务行业，我们始终确保客人享受我们服务的过程流畅无阻，不会给他们带来任何不便。查普曼峰运营公司应该吸取这个教训。
这种做法非常糟糕，让人几乎感觉管理公司故意刁难忠实常客，让他们难以享受折扣价……我已经多次给Ayesha Salie和Mark Jacobs发送邮件，但至今仍未收到任何回复……
然而，直到昨天，我才得知你们的收费方式突然发生了变化。
让我解释一下：我注册成为常客司机时，特意选择了用我的个人银行卡支付，这样就不用每月费劲地往你们的常客卡里充值了。昨天我到达收费站时，却被告知不能再刷卡了，我当时的惊讶和愤怒可想而知！
今天我打电话到你们的办公室，被告知确实需要亲自去办公室领取常客卡并充值。原因是你们的银行不再允许刷卡了！？我听说是FNB银行。这简直太荒谬了！
更令人气愤的是，你们告诉我这项流程变更已经在你们的网站上公布了一段时间……你们有WhatsApp群组，也用短信沟通，为什么没有提前通知？为什么不利用社交平台告知您的客户这一令人遗憾的流程变更呢？
我本人也从事服务行业，我们始终确保客人享受我们服务的过程流畅无阻，不会给他们带来任何不便。查普曼峰运营公司应该吸取这个教训。
这种做法非常糟糕，让人几乎感觉管理公司故意刁难忠实常客，让他们难以享受折扣价……我已经多次给Ayesha Salie和Mark Jacobs发送邮件，但至今仍未收到任何回复……
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