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Michelle M
Fine once we got to actually go on... bad communication
Smoky Mountain Alpine Coaster的点评
点评：the line was crazy long but we were staying in a cabin right next to it so decided to do it. The lights looked cool and it was a once in a lifetime opt. Well we got about half way through the line and the coaster stopped working. Not one employee gave an update of what was happening. They went up and had people walk back down and one women came flying down in a car and it did not stop. The husband then yelled out about his feelings of the place and left. Some people started leaving not knowing the fate of if it would be back up and running. Eventually some went to ask for refunds, which i do believe they got. But still no communication from staff on anything going on. We did end up staying...and riding and everything worked fine. But very few took that risk. I would suggest having a manager in charge to take better control of things like this. It could have become a riot.... things happen we get that... but keep your customers informed. It just blew my mind not one person said a thing during this all... having worked in tourism and managing something similar I cannot wrap my mind around this..... As far as management of the place it is poor. the experience itself was cool once you actually got to ride.
翻译：队伍排得老长，但我们住在旁边的小木屋里，所以就决定去玩。灯光看起来很酷，而且这可是千载难逢的机会。结果排到一半的时候，过山车突然停了。没有一个工作人员告诉我们发生了什么。他们上去让游客走回去，结果有个女人坐的车飞速冲了下来，车子却没停。她丈夫对着人群大喊大叫，表达了他对这个地方的不满，然后就离开了。有些人也开始离开，不知道过山车还能不能恢复运行。最后有些人去要求退款，我觉得他们确实拿到了。但是工作人员仍然没有就任何事情与我们沟通。我们最后还是留下来了……坐了之后一切正常。但很少有人冒这个险。我建议应该安排一个经理负责，更好地管理这类事情。这差点就闹出骚乱……我知道意外难免，但一定要让顾客了解情况。真是让我难以置信，整个过程中竟然没有一个人说话……我以前在旅游业工作过，也管理过类似的项目，所以完全无法理解……这个地方的管理实在太差了。不过，一旦骑上车，体验本身还是不错的。
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