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Coco & Lola的点评
点评：BEWARE OF THIS STORE - DECEPTIVE RETURN AND POOR CUSTOMER SERVICE
I am extremely disappointed with my recent experience at Coco & Lola.
At the time of purchase, I specifically asked whether I could return the dress if I changed my mind and was told by the staff member assisting me (who I later learned was the store manager) that I had 10 days to return it. At no point was I informed that returns were limited to store credit only, nor was I directed to any signage or advised to check the website.
When I returned the item within two days, I was shocked to be told that a refund was not possible and that I would only receive a credit note. This directly contradicted what I had been told at the time of purchase. Had the credit-only policy been clearly explained when I asked about returns, I would not have proceeded with the purchase.
I escalated the matter to management, only to receive a response that felt dismissive and relied solely on “company policy,” rather than addressing the misinformation I was given. While policies are understandable, customers must be accurately informed — especially when they ask directly.
I have shopped with Coco & Lola in the past and always had positive experiences, which makes this situation even more disappointing. Unfortunately, this experience has left me feeling misled and burnt as a customer. I expected better transparency and accountability. I am now stuck with a $275 credit which I will never use.
I am extremely disappointed with my recent experience at Coco & Lola.
At the time of purchase, I specifically asked whether I could return the dress if I changed my mind and was told by the staff member assisting me (who I later learned was the store manager) that I had 10 days to return it. At no point was I informed that returns were limited to store credit only, nor was I directed to any signage or advised to check the website.
When I returned the item within two days, I was shocked to be told that a refund was not possible and that I would only receive a credit note. This directly contradicted what I had been told at the time of purchase. Had the credit-only policy been clearly explained when I asked about returns, I would not have proceeded with the purchase.
I escalated the matter to management, only to receive a response that felt dismissive and relied solely on “company policy,” rather than addressing the misinformation I was given. While policies are understandable, customers must be accurately informed — especially when they ask directly.
I have shopped with Coco & Lola in the past and always had positive experiences, which makes this situation even more disappointing. Unfortunately, this experience has left me feeling misled and burnt as a customer. I expected better transparency and accountability. I am now stuck with a $275 credit which I will never use.
翻译：谨防这家店——退货政策欺骗，客服服务差劲！
我对最近在Coco & Lola的购物体验极其失望。
购买时，我特意询问如果我改变主意是否可以退货，当时接待我的店员（后来我才知道她是店长）告诉我，我有10天的退货期限。但店员从未告知我退货只能获得代金券，也没有人引导我查看相关标识或建议我访问网站。
两天后我去退货，却被告知无法退款，只能获得代金券，这让我非常震惊。这与我购买时被告知的内容完全矛盾。如果当时店员能清楚地解释只能获得代金券的政策，我就不会购买这件商品了。
我已将此事上报管理层，但得到的回复却显得敷衍了事，只顾着强调“公司政策”，而没有解决我被误导的问题。虽然政策可以理解，但顾客必须被准确告知——尤其是在他们直接询问的情况下。
我过去曾在Coco & Lola购物，体验一直很好，所以这次的情况更让我失望。很遗憾，这次经历让我感觉被误导，作为顾客受到了伤害。我原本期待更高的透明度和问责制。现在我手里拿着275美元的代金券，却永远也用不上了。
我对最近在Coco & Lola的购物体验极其失望。
购买时，我特意询问如果我改变主意是否可以退货，当时接待我的店员（后来我才知道她是店长）告诉我，我有10天的退货期限。但店员从未告知我退货只能获得代金券，也没有人引导我查看相关标识或建议我访问网站。
两天后我去退货，却被告知无法退款，只能获得代金券，这让我非常震惊。这与我购买时被告知的内容完全矛盾。如果当时店员能清楚地解释只能获得代金券的政策，我就不会购买这件商品了。
我已将此事上报管理层，但得到的回复却显得敷衍了事，只顾着强调“公司政策”，而没有解决我被误导的问题。虽然政策可以理解，但顾客必须被准确告知——尤其是在他们直接询问的情况下。
我过去曾在Coco & Lola购物，体验一直很好，所以这次的情况更让我失望。很遗憾，这次经历让我感觉被误导，作为顾客受到了伤害。我原本期待更高的透明度和问责制。现在我手里拿着275美元的代金券，却永远也用不上了。
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