点评:The actual ferry trip was brilliant from Santa Margherita to Portofino in the evening.
The issue we had was with the lady in the ticket office at Santa Margherita. We asked for tickets for the evening departure at 7.15 and when we tried to embark the lady informed us we had the wrong tickets and had purchased purchased tickets which need to be used by 5.15 pm.
I calmly explained we had asked for evening tickets but she absolutely went crazy insisting I was wrong and would need to purchase tickets again.
The tickets were the exact same price but a different colour so I asked if she could simply change them as there had been a break down in communication with our language but she was so incredibly angry and made me feel humiliated in front of all the other passengers.
Eventually she reluctantly let us travel.
I appreciate misunderstanding on both parts but the way she behaved was simply rude and abusive.
翻译:晚上从圣玛格丽塔到波托菲诺的渡轮之旅非常精彩。
我们遇到的问题与圣玛格丽塔售票处的一位女士有关。我们要求购买晚上 7:15 出发的船票,当我们试图登船时,这位女士告诉我们我们拿错了船票,我们购买的船票需要在下午 5:15 前使用。
我平静地解释说我们要求购买晚上的船票,但她完全疯了,坚持说我错了,需要重新购买船票。
船票的价格完全相同,但颜色不同,所以我问她是否可以简单地更换船票,因为我们的语言沟通出现了问题,但她非常生气,让我在其他乘客面前感到羞辱。
最后她不情愿地让我们上船了。
我理解双方的误解,但她的行为方式简直是粗鲁和辱骂。