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Laura L
My experience and why I’m giving a one-star review
KB Horses的点评
点评：My Experience with KB Horses
I chose KB Horses because I wanted to enjoy a guided trail ride, and I understood before participating that horseback riding involves inherent risks. I did not expect a risk-free experience. My concern is not simply that I fell—it’s how the situation unfolded and how it was handled afterward.
Before the ride began, the wrangler assigned me a horse named Breezy. I recall being told that Breezy had a “waddle” and that I should let her know if I noticed the saddle shifting. Because of that conversation, I paid close attention throughout the ride.
Near the end of the ride, as we approached a steep downhill section of the trail, I felt the saddle begin slipping sideways. Remembering what I had been told, I immediately called out to the wrangler that my saddle was slipping. She turned around and came back toward me, but before she could reach me, the saddle shifted farther toward the downhill side and I fell directly onto my right hip.
After the fall, the wrangler repositioned and tightened the saddle before asking me to remount for the short ride back to the stable. I told her my hip hurt, but at that point I believed I had only suffered a bruise. Over the next two days, the pain and bruising became much worse. Medical evaluation ultimately revealed injuries that required MRIs, injections, and months of treatment. I incurred approximately $3,000 in out-of-pocket medical expenses.
Two days after the accident, Brenda from KB Horses contacted me to check on how I was doing. She thanked me for my feedback, told me she had reviewed my comments with her staff “to make sure everyone is following proper protocol,” and said she wanted to ensure “the situation does not occur again.” I appreciated that outreach and believed my concerns were being taken seriously.
As time went on, however, I became disappointed by the company’s response. The written description of the incident that was later provided on the company’s behalf differs from my recollection of what happened during the ride. I also requested the incident report that the company and its attorney relied upon when responding to my claim, but it was not voluntarily provided to me.
I recognize that horses are animals and that falls can happen even when everyone is doing their best. My purpose in sharing this experience is not to suggest that horseback riding can ever be made risk-free. Rather, I believe prospective riders—especially beginners or those with limited riding experience—should ask how saddles are checked during a ride, what procedures guides follow if a rider reports that a saddle is slipping, and what additional precautions are taken before steep downhill sections.
I’m sharing my experience so that others can make an informed decision before booking a ride.
I chose KB Horses because I wanted to enjoy a guided trail ride, and I understood before participating that horseback riding involves inherent risks. I did not expect a risk-free experience. My concern is not simply that I fell—it’s how the situation unfolded and how it was handled afterward.
Before the ride began, the wrangler assigned me a horse named Breezy. I recall being told that Breezy had a “waddle” and that I should let her know if I noticed the saddle shifting. Because of that conversation, I paid close attention throughout the ride.
Near the end of the ride, as we approached a steep downhill section of the trail, I felt the saddle begin slipping sideways. Remembering what I had been told, I immediately called out to the wrangler that my saddle was slipping. She turned around and came back toward me, but before she could reach me, the saddle shifted farther toward the downhill side and I fell directly onto my right hip.
After the fall, the wrangler repositioned and tightened the saddle before asking me to remount for the short ride back to the stable. I told her my hip hurt, but at that point I believed I had only suffered a bruise. Over the next two days, the pain and bruising became much worse. Medical evaluation ultimately revealed injuries that required MRIs, injections, and months of treatment. I incurred approximately $3,000 in out-of-pocket medical expenses.
Two days after the accident, Brenda from KB Horses contacted me to check on how I was doing. She thanked me for my feedback, told me she had reviewed my comments with her staff “to make sure everyone is following proper protocol,” and said she wanted to ensure “the situation does not occur again.” I appreciated that outreach and believed my concerns were being taken seriously.
As time went on, however, I became disappointed by the company’s response. The written description of the incident that was later provided on the company’s behalf differs from my recollection of what happened during the ride. I also requested the incident report that the company and its attorney relied upon when responding to my claim, but it was not voluntarily provided to me.
I recognize that horses are animals and that falls can happen even when everyone is doing their best. My purpose in sharing this experience is not to suggest that horseback riding can ever be made risk-free. Rather, I believe prospective riders—especially beginners or those with limited riding experience—should ask how saddles are checked during a ride, what procedures guides follow if a rider reports that a saddle is slipping, and what additional precautions are taken before steep downhill sections.
I’m sharing my experience so that others can make an informed decision before booking a ride.
翻译：我与KB Horses的体验
我选择KB Horses是因为我想体验一次有向导带领的骑马之旅。参与之前我就明白，骑马本身存在一定风险，我并不指望能获得毫无风险的体验。让我担心的并非自己从马上摔了下来——而是整个事件的经过以及事后处理方式。
骑行开始前，驯马师给我分配了一匹名叫Breezy的马。我记得当时有人告诉我，Breezy走路时会有“蹒跚”的步态，如果我发现马鞍出现移位的情况，就应当马上告诉她。正因有这番叮嘱，整个骑行过程中我都格外留神。
快到行程末尾时，当我们即将进入一段陡峭的下坡路段，我感觉到马鞍开始向一侧滑动。想起之前的叮嘱，我立刻向骑手喊道：我的马鞍正在移位！她转过身朝我走来，可还没等她赶到我跟前，。马鞍逐渐滑向下坡方向，我直接摔在了右髋部。
摔倒后，驯马师重新调整并固定好马鞍，然后让我重新上马，骑回马厩。我告诉她我的髋部很疼，但当时我以为自己只是擦伤而已。在接下来的两天里，疼痛和淤血情况愈发严重。经医学检查后，发现我受了伤，需要做核磁共振检查、注射治疗，还要接受数个月的治疗。我自行承担了大约3,000美元的医疗费用。
事故发生两天后，KB Horses的布伦达联系我，询问我的状况。她感谢我提供的反馈意见，告诉我她已经和员工们一起仔细研究了我的意见，“以确保每个人都遵守正确的操作流程”，还表示希望“杜绝此类情况再次发生”。我很感激她的关心，也觉得自己的顾虑得到了重视。
然而，随着时间的推移……我对公司的回应感到失望。后来由公司出面提供的事件书面描述，与我对骑马过程中所发生事情的记忆并不一致。我还要求查看公司在回应我的索赔时所依据的事故报告，但他们并未主动提供给我。
我明白马也是动物，即便所有人都尽了自己最大的努力，意外摔倒仍有可能发生。我分享这段经历的目的并非是想表明骑马可以做到绝对安全、毫无风险。相反，我认为那些打算骑马的人——尤其是初学者或骑马经验不足的人——应当询问：骑马过程中如何检查马鞍是否稳固？如果骑手反映马鞍出现滑动现象，工作人员会采取何种应对措施？在面对陡峭的下坡路段前又会采取哪些额外预防措施？
我分享自己的经历，正是希望其他人在预订骑马项目前能做出明智的决定。
我选择KB Horses是因为我想体验一次有向导带领的骑马之旅。参与之前我就明白，骑马本身存在一定风险，我并不指望能获得毫无风险的体验。让我担心的并非自己从马上摔了下来——而是整个事件的经过以及事后处理方式。
骑行开始前，驯马师给我分配了一匹名叫Breezy的马。我记得当时有人告诉我，Breezy走路时会有“蹒跚”的步态，如果我发现马鞍出现移位的情况，就应当马上告诉她。正因有这番叮嘱，整个骑行过程中我都格外留神。
快到行程末尾时，当我们即将进入一段陡峭的下坡路段，我感觉到马鞍开始向一侧滑动。想起之前的叮嘱，我立刻向骑手喊道：我的马鞍正在移位！她转过身朝我走来，可还没等她赶到我跟前，。马鞍逐渐滑向下坡方向，我直接摔在了右髋部。
摔倒后，驯马师重新调整并固定好马鞍，然后让我重新上马，骑回马厩。我告诉她我的髋部很疼，但当时我以为自己只是擦伤而已。在接下来的两天里，疼痛和淤血情况愈发严重。经医学检查后，发现我受了伤，需要做核磁共振检查、注射治疗，还要接受数个月的治疗。我自行承担了大约3,000美元的医疗费用。
事故发生两天后，KB Horses的布伦达联系我，询问我的状况。她感谢我提供的反馈意见，告诉我她已经和员工们一起仔细研究了我的意见，“以确保每个人都遵守正确的操作流程”，还表示希望“杜绝此类情况再次发生”。我很感激她的关心，也觉得自己的顾虑得到了重视。
然而，随着时间的推移……我对公司的回应感到失望。后来由公司出面提供的事件书面描述，与我对骑马过程中所发生事情的记忆并不一致。我还要求查看公司在回应我的索赔时所依据的事故报告，但他们并未主动提供给我。
我明白马也是动物，即便所有人都尽了自己最大的努力，意外摔倒仍有可能发生。我分享这段经历的目的并非是想表明骑马可以做到绝对安全、毫无风险。相反，我认为那些打算骑马的人——尤其是初学者或骑马经验不足的人——应当询问：骑马过程中如何检查马鞍是否稳固？如果骑手反映马鞍出现滑动现象，工作人员会采取何种应对措施？在面对陡峭的下坡路段前又会采取哪些额外预防措施？
我分享自己的经历，正是希望其他人在预订骑马项目前能做出明智的决定。
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