点评:We are a party of 8, two four balls. We played here last year, staying elsewhere. Lovely course and good lunch afterwards, no issues at all. This year we chose to stay here and play three rounds and another at Las Ramblas just a short drive away.
We arrive at 22.00 hours, go in to complex and find reception, this is where the issues started. They are not expecting us, tell us to go back to security gatehouse who should have our keys, No. our transfer driver is then not happy as he needs to get back to airport for next pick up… an hour goes by and eventually security turn up and explain admin forgot to leave keys and info for us.
Get in to apartments, we requested two ground floor (the place is empty) we have a first floor and a second floor two blocks from from each other. The first apartment has two bedrooms, with twin beds but they are so close together that they might as well be a double and you cannot get to the wardrobes. The other is fine as we have three bedrooms. Neither apartment is quite what we expected though at such a nice place.
So a bit of inconvenience, the management told us they would sort things out. This hasn’t happened, excuses excuses. We asked them to cover the cost of dinner the previous night or lunch today, golf manager hides behind general manager who does not have decency to come and speak with us. They offer us two four balls which technically could cost them hundreds of €s, but we do not have time for this as we leave tomorrow, which they know. Eventually we are offered a drink each, so ok, they then bring over 8 pints of beer, not asking us what we wanted. The waitress forgot to take our 10% off and was extremely miffed when we asked for it. Two of our party ordered squid which was like rubber bands and in edible, they swapped it out for a club sandwich and charged us for it. Night before I ordered fillet steak rare, it came rare and cold and to be honest the meat was very poor. Should have sent it back. Overall experience of the place, golf excellent, restaurant, accommodation and service from management well below what you would expect. You are either a classy place and put your customers first or you are not. From our experience thus far you are not. Don’t argue just fix it, it costs you pennies.
Charge top dollar provide top dollar. Won’t stay here again as we expect what we pay for, will come back to play again someday. Very very let down.
翻译:我们一行8人,两个四个球。我们去年在这里打球,住在其他地方。可爱的课程和美味的午餐,没有任何问题。今年,我们选择留在这里打三轮比赛,并在距离酒店仅很短车程的兰布拉大道 (Las Ramblas) 打另一轮比赛。
我们于 22 点到达,进入大楼并找到接待处,这就是问题开始的地方。他们没有在等我们,告诉我们回到安检门,谁应该有我们的钥匙,不。然后我们的接送司机不高兴,因为他需要返回机场进行下一次接机……一个小时过去了,最终安检轮到了向上并解释管理员忘记给我们留下钥匙和信息。
进入公寓,我们要求有两个底层(这个地方是空的),我们有一个一楼和一个二楼,彼此相距两个街区。第一间公寓有两间卧室,配有两张单人床,但它们靠得很近,以至于它们可能是一张双人床,而且您无法到达衣柜。另一个很好,因为我们有三间卧室。尽管在这么好的地方,但这两套公寓都不符合我们的预期。
所以有点不便,管理层告诉我们他们会解决问题。这还没有发生,借口借口。我们要求他们支付前一天晚上的晚餐或今天的午餐费用,高尔夫经理躲在总经理身后,他没有礼貌地过来和我们说话。他们为我们提供了两个四球,从技术上讲,这可能会花费他们数百欧元,但我们没有时间这样做,因为我们明天就要离开,他们知道这一点。最终我们每人喝了一杯,所以好吧,然后他们给我们带来了超过 8 品脱的啤酒,没有问我们想要什么。女服务员忘记了我们的 10% 折扣,当我们提出要求时,她非常生气。我们一行中的两个人点了鱿鱼,它就像橡皮筋一样,可以食用,他们把它换成了俱乐部三明治,并向我们收费。前一天晚上,我点了生的菲力牛排,它是生的,而且是冷的,说实话,肉很差。应该已经寄回来了这个地方的整体体验,高尔夫球场很棒,餐厅、住宿和管理人员的服务远远低于您的期望。你要么是一个优雅的地方,把顾客放在第一位,要么不是。根据我们迄今为止的经验,你不是。不要争论只是修复它,这会花费你几分钱。
收取最高费用提供最高费用。不会再住在这里,因为我们期望我们付出的代价,有一天会再次回来玩。非常非常失望。