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Bridget_Guernsey
Very reluctant to accept our valid TripAdvisor tickets - a complete nightmare
花穹的点评
点评：My husband and I visited the Flower Dome today as part of our all-inclusive Gardens by the Bay tickets purchased via TripAdvisor. When we arrived at the gate and showed the girl our tickets however she promptly told us they weren’t valid. Our tickets, which were sent to us by TripAdvisor (please see attached photo), contained a bar code whereas apparently they should have had a QR code. Unable to find anything containing a QR code, I showed the girl the purchase confirmation email from TripAdvisor which also contained the link to the tickets. She was completely disinterested however and told us to stand to one side and that I ‘should call TripAdvisor!!!’ Err, I’m on a cruise, I’m from the UK, I don’t have mobile cover and TripAdvisor is in the United States. What an absolutely ridiculous thing to suggest that I do.
Eventually another member of staff came over and, at great length, the matter was sorted out. However it completely ruined our visit which we had been looking forward to for months.
I see at least one other person on here has had the same experience and been told to ‘contact the agent’. So what I will do now is contact TripAdvisor myself and advise them that The Flower Garden in Singapore is being extremely difficult about honouring valid tickets which people are buying from them in good faith.
It is not for customers in possession of valid tickets to lose their hefty admission fee because The Flower Garden has such an inflexible attitude towards people whose tickets don’t contain a ‘magic’ QR code. It is a complete disgrace.
As for the flower garden itself, we were underwhelmed. If you want to see a serious flower display, go to the Chelsea Flower Show in London. You will also have the added bonus of not be treated like a criminal when you turn up with your completely valid tickets.
Eventually another member of staff came over and, at great length, the matter was sorted out. However it completely ruined our visit which we had been looking forward to for months.
I see at least one other person on here has had the same experience and been told to ‘contact the agent’. So what I will do now is contact TripAdvisor myself and advise them that The Flower Garden in Singapore is being extremely difficult about honouring valid tickets which people are buying from them in good faith.
It is not for customers in possession of valid tickets to lose their hefty admission fee because The Flower Garden has such an inflexible attitude towards people whose tickets don’t contain a ‘magic’ QR code. It is a complete disgrace.
As for the flower garden itself, we were underwhelmed. If you want to see a serious flower display, go to the Chelsea Flower Show in London. You will also have the added bonus of not be treated like a criminal when you turn up with your completely valid tickets.
翻译：今天我和丈夫参观了花穹，这是我们通过 TripAdvisor 购买的滨海湾花园全包门票的一部分。当我们到达入口并出示门票时，工作人员却立即告知我们门票无效。我们的门票是 TripAdvisor 发送给我们的（请见附图），上面印着条形码，但显然应该印的是二维码。由于找不到任何二维码，我只好向工作人员出示了 TripAdvisor 发送的购买确认邮件，邮件里也包含了门票链接。然而，她却完全不感兴趣，让我们站在一旁，并说“你应该打电话给 TripAdvisor！！！” 呃，我正在邮轮上，我来自英国，我的手机没有信号，而 TripAdvisor 在美国。这简直太荒谬了。
最终，另一位工作人员过来，费了好大劲才解决了这个问题。但这完全毁了我们期待已久的游览体验。
我看到这里至少还有一位顾客遇到过同样的情况，也被告知“联系代理商”。所以我现在打算亲自联系TripAdvisor，告知他们新加坡花卉园在兑现有效门票方面极其不配合，而这些门票都是顾客出于善意购买的。
持有有效门票的顾客不应该因为花卉园对那些没有“神奇”二维码的门票如此固执己见而损失高昂的门票费用。这简直太令人失望了。
至于花卉园本身，我们感到非常失望。如果你想欣赏真正精彩的花卉展览，不妨去伦敦的切尔西花展。而且，你拿着完全有效的门票去参观时，也不会被当成罪犯对待。
最终，另一位工作人员过来，费了好大劲才解决了这个问题。但这完全毁了我们期待已久的游览体验。
我看到这里至少还有一位顾客遇到过同样的情况，也被告知“联系代理商”。所以我现在打算亲自联系TripAdvisor，告知他们新加坡花卉园在兑现有效门票方面极其不配合，而这些门票都是顾客出于善意购买的。
持有有效门票的顾客不应该因为花卉园对那些没有“神奇”二维码的门票如此固执己见而损失高昂的门票费用。这简直太令人失望了。
至于花卉园本身，我们感到非常失望。如果你想欣赏真正精彩的花卉展览，不妨去伦敦的切尔西花展。而且，你拿着完全有效的门票去参观时，也不会被当成罪犯对待。
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