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Lerida Estate的点评
点评：Very disappointment regarding our recent lunch visit to your vineyard restaurant.
We had made a reservation in advance and unfortunately arrived approximately 15 minutes late due to unexpected traffic. Upon arrival, we sincerely apologized to the maître d’, but were met with an unfriendly demeanor and a cold response: “Yes, we gave your table away already.” At that time, there was only one other table of two seated ahead of us.
We were then directed to a shared communal table, despite the fact that there were numerous empty tables for two available in the main dining hall. Most of these tables remained unoccupied throughout the duration of our visit. We would have completely understood being accommodated at any available seating if the restaurant had been full. However, given the visible availability, the decision felt unusual and, frankly, somewhat personal.
Additionally, we noticed that several parties who arrived later without reservations were seated freely at available tables of their choice. This made our experience even more confusing and disappointing.
After we raised our concern, a waitress kindly assisted in moving us to a table for two, for which we were grateful. However, the initial interaction and handling of our reservation left a lasting negative impression.
We chose your establishment expecting a welcoming and professional dining experience, and unfortunately, this was not the case. Based on this visit, we would not recommend stopping by again and would likely continue driving elsewhere next time.
I hope you will take this feedback seriously and review your reservation and guest service policies to ensure future guests do not encounter a similar experience.
We had made a reservation in advance and unfortunately arrived approximately 15 minutes late due to unexpected traffic. Upon arrival, we sincerely apologized to the maître d’, but were met with an unfriendly demeanor and a cold response: “Yes, we gave your table away already.” At that time, there was only one other table of two seated ahead of us.
We were then directed to a shared communal table, despite the fact that there were numerous empty tables for two available in the main dining hall. Most of these tables remained unoccupied throughout the duration of our visit. We would have completely understood being accommodated at any available seating if the restaurant had been full. However, given the visible availability, the decision felt unusual and, frankly, somewhat personal.
Additionally, we noticed that several parties who arrived later without reservations were seated freely at available tables of their choice. This made our experience even more confusing and disappointing.
After we raised our concern, a waitress kindly assisted in moving us to a table for two, for which we were grateful. However, the initial interaction and handling of our reservation left a lasting negative impression.
We chose your establishment expecting a welcoming and professional dining experience, and unfortunately, this was not the case. Based on this visit, we would not recommend stopping by again and would likely continue driving elsewhere next time.
I hope you will take this feedback seriously and review your reservation and guest service policies to ensure future guests do not encounter a similar experience.
翻译：我们最近在贵餐厅的午餐体验非常令人失望。
我们提前预订了座位，但由于突发的交通堵塞，我们迟到了大约15分钟。到达后，我们真诚地向领班道歉，但他态度冷淡，冷冷地回应道：“是的，我们已经把你们的桌子安排给别人了。”当时，我们前面只有另一桌两人用餐。
尽管主餐厅里有很多空着的双人桌，我们还是被安排到一张公用桌。在我们用餐期间，这些桌子大部分都空着。如果餐厅客满，我们完全可以理解安排我们入座。但是，考虑到当时明明有很多空桌，这样的安排让我们感觉很奇怪，坦白说，甚至有点针对我们个人。
此外，我们注意到一些后来到达的客人，即使没有预订，也被安排到了他们自己选择的空桌。这让我们更加困惑和失望。
在我们提出问题后，一位服务员很友好地帮我们换到了一张双人桌，对此我们非常感激。然而，最初的互动和预订处理方式给我们留下了难以磨灭的负面印象。
我们选择贵餐厅是希望获得热情周到、专业的用餐体验，但遗憾的是，事实并非如此。基于这次用餐体验，我们不建议再次光顾，下次很可能会选择其他餐厅。
希望贵餐厅能够认真对待我们的反馈，并重新审视你们的预订和客户服务政策，以确保未来的客人不会遇到类似的问题。
我们提前预订了座位，但由于突发的交通堵塞，我们迟到了大约15分钟。到达后，我们真诚地向领班道歉，但他态度冷淡，冷冷地回应道：“是的，我们已经把你们的桌子安排给别人了。”当时，我们前面只有另一桌两人用餐。
尽管主餐厅里有很多空着的双人桌，我们还是被安排到一张公用桌。在我们用餐期间，这些桌子大部分都空着。如果餐厅客满，我们完全可以理解安排我们入座。但是，考虑到当时明明有很多空桌，这样的安排让我们感觉很奇怪，坦白说，甚至有点针对我们个人。
此外，我们注意到一些后来到达的客人，即使没有预订，也被安排到了他们自己选择的空桌。这让我们更加困惑和失望。
在我们提出问题后，一位服务员很友好地帮我们换到了一张双人桌，对此我们非常感激。然而，最初的互动和预订处理方式给我们留下了难以磨灭的负面印象。
我们选择贵餐厅是希望获得热情周到、专业的用餐体验，但遗憾的是，事实并非如此。基于这次用餐体验，我们不建议再次光顾，下次很可能会选择其他餐厅。
希望贵餐厅能够认真对待我们的反馈，并重新审视你们的预订和客户服务政策，以确保未来的客人不会遇到类似的问题。
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