点评:We travelled from NZ for a birthday celebration on the Proud Mary. We were one of the first cabins on the boat for that date booked, but they lost our upgrade cabin paperwork (booked and confirmed 7 mth pre trip) - human error and we ended up with cabin #12 ---- clearly the worst cabin on the boat . Cabin 12 is directly over the engine and since the boat engine is running all day (basically sunrise to sunset) the cabin was unusable for the noise, vibration, heat coming through the room and a musty smell. Nowhere to relax during travelling up and down the river, unlike other guests who cabins that they could rest in during the day. A huge disappointment that ruined our holiday. Unable to change to any other cabin as the boat was fully booked. Avoid this cabin !!!!!!! the company did admit their error during cruise, and only refunded the upgrade extra cost!!!! Staff onboard amazing and tours great, shame the office is only driven by money - also do not go on this Boat if mobility is an issue as only step and narrow stairs onboard and some of the other guest struggle with with these. If we had got any other cabin or the one we had paid extra for our experience will be totally different. BEWARE....
翻译:我们从新西兰出发,乘坐“骄傲玛丽号”游轮庆祝生日。我们预订的舱位是当天最早一批入住的,但他们弄丢了我们升级舱位的文件(我们在出发前7个月就预订并确认了)——这显然是人为失误,结果我们被安排到了12号舱——显然是船上最差的舱位。12号舱正对着发动机,由于发动机整天运转(基本上从日出到日落),舱内噪音、震动、闷热以及一股霉味,根本无法使用。不像其他客人,他们的舱位可以白天休息,我们却在河上航行时找不到任何可以放松的地方。这真是太令人失望了,毁了我们的假期。由于游轮已经满员,我们无法更换其他舱位。千万别订这个舱位!!!游轮公司在航行期间承认了他们的错误,但只退还了升级的额外费用!!!船上工作人员非常棒,游览项目也很精彩,可惜的是,办公室只顾赚钱——如果您行动不便,请不要乘坐这艘船,因为船上只有台阶和狭窄的楼梯,有些客人上下船都很困难。如果我们订的是其他舱房,或者我们额外付费预订的舱房,我们的体验将会完全不同。请注意……