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Bad Experience
Primitive Designs的点评
点评：This was, without a doubt, one of the worst customer service experiences my family and I have ever had at Primitive Designs in Port Hope.
We drove almost three hours with our children specifically to visit this store for the first time and purchase items for them. After such a long drive, my daughter urgently needed to use the washroom. I asked the cashier if she could use the washroom.She told us that we could not use the washroom unless we made a purchase or give some money first. I explained that I was planning to make a purchase, but my daughter simply needed to use the washroom right away. I then explained that she is a child with special needs and urgently needed to go. Instead of showing understanding, the cashier scolded me for not telling her sooner that my daughter had special needs.
As a special-needs parent, we do not owe strangers an explanation or have to announce our child’s disability to the public. There are already enough challenges and stress involved in caring for a special needs child without having to justify ourselves when asking for basic human compassion and understanding.
I was once a cashier myself, and I was taught that customers are RIGHT! Why? Because Customers are the lifeblood of any business, and the way they are treated matters.
I was fully prepared to spend money at this location and leave a five-star review. Instead, this bad experience has completely changed my impression of the business, and I will never return.
If I were a business owner, this is the type of extremely POOR customer service experience I would take very seriously. The lack of empathy, professionalism, and basic customer service demonstrated in this situation by the cashier was UNACCEPTABLE!
Businesses should remember that the reason you have a business is because of your customers. One interaction can determine whether a customer becomes a loyal customer and your best advertisement or someone who never comes back and educate the public about their bad experience. Successful businesses provide exceptional customer service and not fight with their customers as demonstrated by the incompetent cashier!
We drove almost three hours with our children specifically to visit this store for the first time and purchase items for them. After such a long drive, my daughter urgently needed to use the washroom. I asked the cashier if she could use the washroom.She told us that we could not use the washroom unless we made a purchase or give some money first. I explained that I was planning to make a purchase, but my daughter simply needed to use the washroom right away. I then explained that she is a child with special needs and urgently needed to go. Instead of showing understanding, the cashier scolded me for not telling her sooner that my daughter had special needs.
As a special-needs parent, we do not owe strangers an explanation or have to announce our child’s disability to the public. There are already enough challenges and stress involved in caring for a special needs child without having to justify ourselves when asking for basic human compassion and understanding.
I was once a cashier myself, and I was taught that customers are RIGHT! Why? Because Customers are the lifeblood of any business, and the way they are treated matters.
I was fully prepared to spend money at this location and leave a five-star review. Instead, this bad experience has completely changed my impression of the business, and I will never return.
If I were a business owner, this is the type of extremely POOR customer service experience I would take very seriously. The lack of empathy, professionalism, and basic customer service demonstrated in this situation by the cashier was UNACCEPTABLE!
Businesses should remember that the reason you have a business is because of your customers. One interaction can determine whether a customer becomes a loyal customer and your best advertisement or someone who never comes back and educate the public about their bad experience. Successful businesses provide exceptional customer service and not fight with their customers as demonstrated by the incompetent cashier!
翻译：毫无疑问，这是我和家人在波特霍普的Primitive Designs店经历过的最糟糕的客户服务了。
我们带着孩子驱车近三个小时，专门为了第一次光临这家店并为孩子们购买物品。经过这么长时间的驾车，我的女儿急需使用洗手间。我询问收银员是否可以让她使用洗手间。她却告诉我们，除非先购买商品或支付一定费用，否则不能使用洗手间。我解释说我正打算购物，但我的女儿急需去洗手间。我又补充说她是一名有特殊需求的儿童，所以才需要立刻去。然而，收银员非但没有表示理解，反而责怪我没有早点告诉她我女儿有特殊需求。
作为特殊需求儿童的家长，我们并没有义务向陌生人解释，也没必要向公众宣布孩子的残疾情况。照顾一个有特殊需求的孩子本身就已经充满挑战与压力了，我们实在没必要在寻求基本的人文关怀与理解时还要费心去辩解。
我曾经也做过收银员，当时被告知：顾客永远是对的！为什么呢？因为顾客是任何企业的生命线，对待他们的方式至关重要。
我原本打算在这家店慷慨消费并留下五星评价的。然而，事与愿违。这次糟糕的体验彻底改变了我对这家商家的印象，我再也不会光顾了。
如果我是商家老板，这种极其糟糕的客户服务体验我一定会高度重视。在这件事中，收银员表现出的缺乏同理心、不专业以及最基本的客户服务意识都是不可接受的！
商家们应当记住：你们能开店做生意，全靠顾客的支持。一次互动就能决定一位顾客是会成为你的忠实客户兼最佳宣传员，还是从此不再光顾并四处传播自己的糟糕体验。成功的企业都能提供卓越的客户服务，而不会像那个不称职的收银员一样与顾客发生争执！
我们带着孩子驱车近三个小时，专门为了第一次光临这家店并为孩子们购买物品。经过这么长时间的驾车，我的女儿急需使用洗手间。我询问收银员是否可以让她使用洗手间。她却告诉我们，除非先购买商品或支付一定费用，否则不能使用洗手间。我解释说我正打算购物，但我的女儿急需去洗手间。我又补充说她是一名有特殊需求的儿童，所以才需要立刻去。然而，收银员非但没有表示理解，反而责怪我没有早点告诉她我女儿有特殊需求。
作为特殊需求儿童的家长，我们并没有义务向陌生人解释，也没必要向公众宣布孩子的残疾情况。照顾一个有特殊需求的孩子本身就已经充满挑战与压力了，我们实在没必要在寻求基本的人文关怀与理解时还要费心去辩解。
我曾经也做过收银员，当时被告知：顾客永远是对的！为什么呢？因为顾客是任何企业的生命线，对待他们的方式至关重要。
我原本打算在这家店慷慨消费并留下五星评价的。然而，事与愿违。这次糟糕的体验彻底改变了我对这家商家的印象，我再也不会光顾了。
如果我是商家老板，这种极其糟糕的客户服务体验我一定会高度重视。在这件事中，收银员表现出的缺乏同理心、不专业以及最基本的客户服务意识都是不可接受的！
商家们应当记住：你们能开店做生意，全靠顾客的支持。一次互动就能决定一位顾客是会成为你的忠实客户兼最佳宣传员，还是从此不再光顾并四处传播自己的糟糕体验。成功的企业都能提供卓越的客户服务，而不会像那个不称职的收银员一样与顾客发生争执！
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