点评:My friend and I have been visiting Ragdale annually for the past 15 years. We booked a 2 night stay for the first time since COVID and felt slightly hesitant due to the number of negative online reviews. We booked a Luxury Room, requested it to be refurbished, which it was, but couldn’t help feel that it would have been classed as Classic, in the past. However, the room was still excellent, included a fridge, which is new, had an amazing view of the front Garden and no vehicles or air con units which have been the feature of our previous stays in a Classic Room. Breakfast in the Verandah bar on day 2 was a pleasant surprise. A cooked breakfast was on offer, management have clearly listened to/ read other customer reviews about the cold breakfasts that had been a feature for decades.
Lunch salad was fresh and good quality. Don’t usually eat anything hot as it can be too heavy. I had the Clarins hot stone back and shoulder massage which was great. I also had a 121 Reformer Pilates session which was amazing for a beginner like me. The instructor was brilliant and she explained each position clearly and patiently. I feel Inspired and confident to seek out classes. Evening meal menu has improved compared to our last stay and service was prompt and attentive.
All other staff, reception, welcome desk, garden room, veranda bar, beauty shop, boutique shop and not forgetting the staff who park and handle our language were all amazing. I do, however, want to give an extra thank you to the amazing lady who works in the gift shop. Welcoming, friendly and kind. One of the few constants at Ragdale.
I would have given 5 stars but the 4 stars is related to the Spa area. It has been dated for some time but I believe plans for a renovation are in place. I hope to rerun once that has been completed. Personal highlights of mine are the Infinity pool, opens at 8am so you can watch the sun rise, and the Pavilion, for a peaceful, relaxing read. Visiting weekday makes a huge difference. No big groups or overcrowding. Staying in the original building on the top floor was an added plus - peaceful and quiet. Just the stay we needed after such a long gap. Thank you Ragdale.
翻译:过去15年来,我和朋友每年都会去拉格代尔。自新冠疫情以来,我们首次预订了两晚的住宿,但由于网上有不少负面评价,我们多少有些犹豫。我们订了一间豪华房,并特意要求进行翻新,果然房间也经过了整修;不过我觉得在以前的话,这样的房间应该会被归类为普通房吧。不过房间本身依然很不错,还配有一台新装的冰箱。从房间可以欣赏到前花园的绝美景色,也没有以往入住经典房时常见的车辆或空调设备。第二天在Verandah酒吧享用的早餐着实令人惊喜——酒店提供了热食早餐,显然管理层已经听取/阅读了其他宾客的反馈意见,了解到几十年来一直提供的都是冷早餐。
午餐的沙拉十分新鲜且品质上乘。我平时不太吃热食,因为容易觉得太腻。我体验了娇韵诗的热石背肩按摩,感觉棒极了。我还上了一节121号普拉提课程,对于像我这样的初学者来说真是太棒了。教练非常出色,她耐心且清晰地讲解了每个动作。我现在充满动力,也更有信心去报名各类课程了。与上次入住时相比,晚餐菜单有了改善,服务也迅速且周到。
其他所有工作人员、前台、接待处、花园休息室、露台酒吧以及美容院也都很出色。精品店以及负责停车、协助我们沟通的工作人员都非常出色。不过,我特别想感谢那位在礼品店工作的女士——她热情、友善又体贴,是拉格代尔为数不多的常驻工作人员之一。
我本想给5星评价的,但只给了4星,这主要是因为水疗区的问题。那里的设施有些年头了,不过据我所知,翻新计划也正在筹备中。等翻新完成后,我希望能再去一次。对我而言,最喜欢的地方就是无边泳池——它早上8点就开放,可以欣赏到日出;还有凉亭,是静心阅读的绝佳之地。工作日来访体验真的大不相同,既没有大团体游客,也不会拥挤不堪。能住在主楼的顶层更是锦上添花——那里宁静又安详。在阔别许久之后,这正是我们所需要的休憩之地。谢谢拉格代尔。