点评:We arrived at stansted golf and hadn’t pre booked which is never a problem so went to the desk to get allocated a bay. When we went upstairs to the bay we just booked at reception was being used but we saw another bay upstairs that no one was using and hopped on that one and informed the staff. They said this wasn’t a problem and to continue on the bay we quickly went to. The golf is great fun and the staff are lovely and polite. However when we ordered food through the app it took over an hour to come for just some burger and chips and by this time we’d already finished golf so we went downstairs while we waited and let a member of staff know that’s where we will be. After continuously asking where our food was we was told it won’t be too much longer and that they are very busy tonight as they had a party upstairs. While we was waiting for the food the manager come over and was super apologetic and gave us the meals for free and offered us some extra freebies. I didn’t manage to get her name but it was a lovely blonde lady who couldn’t have done anymore. When the food come it was delicious, it was just such a shame it took so long to arrive. We would say we are ‘regulars’ at stansted golf coming atleast 4 times a year and never normally have this problem so I’m sure it’s just a one off and the staff done everything they could to put it right hense the 4 stars. Will definitely return and hope they have enough staff members next time as it’s completely unfair for staff trying their hardest to get complained at for not having enough hands to keep up with the customers.
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翻译:我们到达斯坦斯特德高尔夫球场时没有提前预订,但这从来都不是问题,所以我们去前台分配了一个球位。当我们上楼时,我们在前台预订的球位正在使用,但我们看到楼上另一个球位没有人使用,于是我们跳上去并通知了工作人员。他们说这不是问题,我们很快就去了那个球位继续打球。打高尔夫非常有趣,工作人员很可爱也很有礼貌。然而,当我们通过应用程序订购食物时,一个多小时才送来一些汉堡和薯条,而此时我们已经打完高尔夫了,所以我们下楼等待,并让工作人员知道我们将在那里。在不断询问我们的食物在哪里后,我们被告知不会等太久,而且他们今晚很忙,因为他们在楼上举行了派对。在我们等待食物的时候,经理过来向我们表示了极大的歉意,并免费为我们提供了餐食,还给我们提供了一些额外的赠品。我没能记住她的名字,但那是一位可爱的金发女士,她再也记不清了。食物端上来的时候很美味,可惜等了这么久才上。我们可以说我们是斯坦斯特德高尔夫球场的“常客”,每年至少来四次,通常不会遇到这个问题,所以我确信这只是一次偶发事件,工作人员尽了一切努力来纠正问题,因此给了四颗星。一定会再来的,希望下次他们有足够的工作人员,因为工作人员竭尽全力却因为没有足够的人手来满足客户的需求而被投诉,这完全不公平。
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