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Helen N
Not family or child friendly
Burtown House and Gardens的点评
点评：Very disappointed with our experience. This was my partner's first Father's Day, and unfortunately the visit ended up putting a real damper on what should have been a special occasion.
We were told by the owner that we would have to sit outside because we were bringing our Labradore. We were then left in direct, roasting sun with our six-month-old baby and our dog, without any shade, umbrella, or even a bowl of water being offered for the dog.
After waiting over an hour for our food, I raised the issue with staff. Only then were we offered the option of moving inside or sitting under a covered tent outside. By that stage, however, our baby needed to be fed and there was still no indication of when our food would arrive, so we decided to leave.
The lack of consideration for families with young children and for customers with dogs was extremely disappointing. What should have been a memorable Father's Day ended up being a frustrating and upsetting experience that unfortunately spoiled the day for my partner and our family.
We were told by the owner that we would have to sit outside because we were bringing our Labradore. We were then left in direct, roasting sun with our six-month-old baby and our dog, without any shade, umbrella, or even a bowl of water being offered for the dog.
After waiting over an hour for our food, I raised the issue with staff. Only then were we offered the option of moving inside or sitting under a covered tent outside. By that stage, however, our baby needed to be fed and there was still no indication of when our food would arrive, so we decided to leave.
The lack of consideration for families with young children and for customers with dogs was extremely disappointing. What should have been a memorable Father's Day ended up being a frustrating and upsetting experience that unfortunately spoiled the day for my partner and our family.
翻译：这次用餐体验非常令人失望。这是我伴侣的第一个父亲节，但很不幸，这次经历彻底破坏了原本应该很特别的节日气氛。
老板告诉我们，因为我们带了拉布拉多犬，所以必须坐在室外。结果，我们带着六个月大的宝宝和狗狗，被留在烈日下暴晒，没有任何遮阴、遮阳伞，甚至连一碗水都没有。
等了一个多小时后，我们的食物还没上，我向工作人员反映了情况。他们才提出我们可以选择坐在室内或者室外的遮阳帐篷下。但那时宝宝已经饿了，而且仍然没有食物上桌的迹象，所以我们决定离开。
这家餐厅对带小孩的家庭和带狗的顾客缺乏考虑，这令人非常失望。原本应该是一个难忘的父亲节，却变成了一次令人沮丧和难过的经历，毁了我伴侣和我们全家的美好回忆。
老板告诉我们，因为我们带了拉布拉多犬，所以必须坐在室外。结果，我们带着六个月大的宝宝和狗狗，被留在烈日下暴晒，没有任何遮阴、遮阳伞，甚至连一碗水都没有。
等了一个多小时后，我们的食物还没上，我向工作人员反映了情况。他们才提出我们可以选择坐在室内或者室外的遮阳帐篷下。但那时宝宝已经饿了，而且仍然没有食物上桌的迹象，所以我们决定离开。
这家餐厅对带小孩的家庭和带狗的顾客缺乏考虑，这令人非常失望。原本应该是一个难忘的父亲节，却变成了一次令人沮丧和难过的经历，毁了我伴侣和我们全家的美好回忆。
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