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Sherpa78****
Really bad experience with customer service
Burtown House and Gardens的点评
点评：I had a terrible experience with customer service at Burtown house. I booked a night away at the stable yard. Online what I booked was the house which sleeps 6 people. When I arrived I was checked into the studio apartment. This was not what I booked and had the booking reference. When it was brought to the manager I was told that the house was booked. I was very disappointed. Nothing was done. When I checked out I asked to speak to the owner. I was told it was a booking.com error and was made feel it was my fault. The owner told me he was very disappointed. Nothing was done and left feeling very upset by the whole experience. It’s a shame because it’s a lovely venue and this was for a birthday weekend. I sent the owner my email for booking reference stating the stable yard was booked and he said he would be in touch but 2 weeks later I have got no reply. So so disappointing and very upsetting customer service experience. I was made feel it was my fault even though I didn’t get the accommodation I had booked.
翻译：我在伯顿庄园酒店（Burtown House）的客户服务体验非常糟糕。我预订了马厩庭院（Stable yard）的一晚住宿。我在网上预订的是可容纳6人的别墅。然而，当我到达时，却被安排入住了一间单间公寓。这与我预订的房间不符，而且我持有预订编号。当我向经理反映情况时，他却告诉我别墅已被预订。我非常失望。酒店方面没有任何回应。退房时，我要求与老板交谈。他们告诉我这是Booking.com的错误，并让我感觉是我的错。老板也表示他对此感到非常失望。但最终还是没有任何补救措施，整个过程让我非常沮丧。这真的很可惜，因为酒店本身环境优美，而且这次入住是为了庆祝我的生日周末。我给我的老板发了包含预订编号的邮件，说明马厩庭院已被预订，他当时说会联系我，但两周过去了，我仍然没有收到任何回复。这次的客户服务体验真的非常令人失望和沮丧。尽管我没有住到预订的房间，他们却让我感觉是我的错。
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