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Kaydee R
Avoid this place like the plague.
Cayo Guillermo的点评
点评：I would avoid this place like the plague.
We looked so forward to this trip, but it has been a complete disappointment.
It is poorly managed, very rundown, and while the staff are doing their best, a negative energy comes through everywhere.
I’ve had a repair person come to my (upgraded, deluxe ocean front) room several times since arriving. The safe keeps breaking, the door key broke. I couldn’t get into either the door or the safe, and each time it needed to be repaired, I was required to be there. I’ve wasted hours waiting for these repairs. I’m going home in a day and I still don’t have hot water.I haven’t even bothered to tell them that the sliding glass door stays open and shut the bottom and whistles all night.
Of course, we understand when things go awry, but they seem to have a way of shaming and blaming us for everything, including throwing us out of a restaurant when we had a reservation, because they had a bigger table coming (no one showed up). The manager lead told us that they did so because they didn’t have enough food planned. Again… We made a reservation five days prior. And well, that is a pretty big oversight, it would have been much more palatable if they had just told us that instead of wasting our hour and letting us sit there hungry.
We have dozens more examples like that, but I won’t keep hammering.
Don’t waste your money, and don’t waste your week off.
We looked so forward to this trip, but it has been a complete disappointment.
It is poorly managed, very rundown, and while the staff are doing their best, a negative energy comes through everywhere.
I’ve had a repair person come to my (upgraded, deluxe ocean front) room several times since arriving. The safe keeps breaking, the door key broke. I couldn’t get into either the door or the safe, and each time it needed to be repaired, I was required to be there. I’ve wasted hours waiting for these repairs. I’m going home in a day and I still don’t have hot water.I haven’t even bothered to tell them that the sliding glass door stays open and shut the bottom and whistles all night.
Of course, we understand when things go awry, but they seem to have a way of shaming and blaming us for everything, including throwing us out of a restaurant when we had a reservation, because they had a bigger table coming (no one showed up). The manager lead told us that they did so because they didn’t have enough food planned. Again… We made a reservation five days prior. And well, that is a pretty big oversight, it would have been much more palatable if they had just told us that instead of wasting our hour and letting us sit there hungry.
We have dozens more examples like that, but I won’t keep hammering.
Don’t waste your money, and don’t waste your week off.
翻译：我绝对不会再来这家酒店。
我们原本非常期待这次旅行，结果却大失所望。
酒店管理混乱，设施破旧不堪，虽然员工尽力服务，但到处都弥漫着一股负能量。
自从入住以来，我的房间（升级后的豪华海景房）已经维修了好几次。保险箱总是坏，钥匙也断了。我打不开门也打不开保险箱，每次需要维修，我都必须在场。我浪费了好几个小时等待维修。我明天就要回家了，但热水还没用上。我甚至懒得告诉他们，那扇玻璃推拉门总是开着，底部会自己关上，而且整晚都会发出呼呼声。
当然，我们理解事情出错的情况，但他们似乎总有办法把所有责任都推卸给我们，包括明明我们已经预订了餐厅，却因为有更大的桌位要来（结果没人来）就把我们赶了出去。经理告诉我们，他们这么做是因为他们准备的菜不够。再说一遍……我们可是提前五天就预订的。这真是个很大的疏忽，如果他们能提前告诉我们，而不是浪费我们一个小时，让我们饿着肚子干等，那就好多了。
类似的例子还有很多，我就不一一赘述了。
别浪费你的钱，也别浪费你的假期。
我们原本非常期待这次旅行，结果却大失所望。
酒店管理混乱，设施破旧不堪，虽然员工尽力服务，但到处都弥漫着一股负能量。
自从入住以来，我的房间（升级后的豪华海景房）已经维修了好几次。保险箱总是坏，钥匙也断了。我打不开门也打不开保险箱，每次需要维修，我都必须在场。我浪费了好几个小时等待维修。我明天就要回家了，但热水还没用上。我甚至懒得告诉他们，那扇玻璃推拉门总是开着，底部会自己关上，而且整晚都会发出呼呼声。
当然，我们理解事情出错的情况，但他们似乎总有办法把所有责任都推卸给我们，包括明明我们已经预订了餐厅，却因为有更大的桌位要来（结果没人来）就把我们赶了出去。经理告诉我们，他们这么做是因为他们准备的菜不够。再说一遍……我们可是提前五天就预订的。这真是个很大的疏忽，如果他们能提前告诉我们，而不是浪费我们一个小时，让我们饿着肚子干等，那就好多了。
类似的例子还有很多，我就不一一赘述了。
别浪费你的钱，也别浪费你的假期。
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