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Sandy T
Beautiful course. Terrible management.
Osoyoos Golf Club的点评
点评：The course had wonderful views, the greens and fareways were in great shape. We had a fun and enjoyable time while golfing the course. Unfortunately I did not have a postive experience dealing with the management and administrative staff. When we returned home we noticed that we had been charged twice on our visa for the green fees and cart rentals. I phoned the pro shop to let them know about the extra charge and gave him all the necessary information to have the extra charges reversed. The worker in the pro shop could not help me and said I needed to phone the finance depart which I did. The first day I phoned I only reached a voice mail. I left a message explaining the problem and asked for a return call. Throughout the day I called several times and still never received a call back. I tried again the next day and once again only got a recording for the finanace department. In the afternoon I called the General Manager and the Pro Shop Manager and only got the answering machine, so I left messages again. Day three I tried again, but I still was unable to to speak with anyone in charge and once again left messages. My calls were not returned. On the fourth day I was becoming quite frustrated with the lack of customer service. I finally phoned the pro shop and asked a staff member to please have the finance manager phone me. She finally phoned me back a few hours later. During our converstion she was quite rude to me on the phone but I was finally able to have the charges reversed.
翻译：这座球场的景色绝美，果岭和球道状况极佳。我们在这里打球时度过了愉快又开心的时光。遗憾的是，与球场的管理及行政人员打交道时，我的体验并不好。回家后我们发现，信用卡上被重复扣款了两次，分别是果岭费和球车租赁费。我随即致电专业用品店，告知他们多扣款的情况，并提供了所有必要信息以便退还这笔费用。Pro Shop的工作人员帮不了我，他建议我给财务部门打电话，于是我就照做了。第一天打电话时，只接通了语音信箱。我留下留言说明了问题，并请求回电。当天我又打了好几次电话，但始终没有得到回复。第二天我再次尝试拨打，结果还是只听到财务部门的语音提示。下午，我给总经理和专业用品店的经理打电话，但只接到语音留言箱的回应，于是我又留下了留言。第三天，我再次尝试联络，但仍然无法与任何负责人取得联系，于是又留下了留言。我的电话始终无人回拨。到了第四天，由于缺乏客户服务，我变得相当沮丧。最后我拨通了专业用品店的电话，请一位工作人员转告财务经理给我回电。几个小时后，她终于给我回电话了。通话时她在电话里对我相当无礼，不过最终我还是成功撤销了那些费用。
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