Avoid! Staff treat children unequally and management lies - Kidspace Croydon (克罗伊登) - Kidspace Croydon - 241条旅客点评与比价

Marwa H

Avoid! Staff treat children unequally and management lies

Kidspace Croydon的点评

2026年07月02日发布于: 海外

点评：Absolutely appalled by the management at @KidspaceCroydon. My child was singled out and unfairly turned away from the go-karts, told the session was over, only for the operator to immediately give other children two extra turns.To make it worse, my husband and I had to walk to the desk TWICE just to ask them to open the ride in the first place! Now, the Assistant General Manager is trying to cover it up and close the case by claiming their silent CCTV shows "no evidence"—completely ignoring the verbal instructions given to my child and our trips to the service desk.I have officially submitted a formal GDPR Subject Access Request for the footage and escalated this to the Escapade Group head office. Treating paying customers like liars to protect poor staff behavior is unacceptable. Unfair and completely unprofessional. #CustomerService #KidspaceCroydon #EscapadeGroup

翻译：我对@KidspaceCroydon 的管理感到非常震惊。我的孩子被区别对待，不公平地被拒之门外，无法玩卡丁车，工作人员告诉他游戏时间结束了，结果工作人员却立刻让其他孩子多玩了两轮。更糟糕的是，我和我丈夫不得不两次跑到服务台，才让他们打开卡丁车！现在，助理总经理试图掩盖真相，声称他们那边的监控录像“没有证据”，完全无视我之前对我孩子的口头指示以及我们去服务台的几次请求。我已经正式提交了GDPR主体访问请求，要求查看监控录像，并将此事上报给了Escapade集团总部。为了掩盖员工的不当行为，把付费顾客当成骗子对待，这是不可接受的。这太不公平，也太不专业了。#客户服务 #KidspaceCroydon #Escapade集团

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