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Dafweasel
Misleading Ticket Information and Rude Staff
阿克罗帝利考古遗址的点评
点评：Very disappointing experience.
At the ticket office, we asked for four tickets and paid €80. At no point did the staff ask how old our daughters were. Our oldest daughter is 20 and our youngest is 16, so we naturally assumed the correct tickets were being issued.
After visiting the archaeological site, I checked the admission rules online and discovered that EU citizens under the age of 25 are entitled to free admission. I returned to the ticket office to explain the situation, but they rudely refused to issue any refund.
To make matters worse, this policy was not displayed on the price board at the ticket office (see photos). When I pointed out that it is the ticket staff’s responsibility to ask visitors’ ages before selling tickets, I was told, “That’s not my job.”
This is unacceptable customer service. Visitors should be properly informed about ticket eligibility and not overcharged because staff fail to ask a simple question. The lack of information, the dismissive attitude, and the refusal to correct an obvious mistake left us feeling completely ripped off.
At the ticket office, we asked for four tickets and paid €80. At no point did the staff ask how old our daughters were. Our oldest daughter is 20 and our youngest is 16, so we naturally assumed the correct tickets were being issued.
After visiting the archaeological site, I checked the admission rules online and discovered that EU citizens under the age of 25 are entitled to free admission. I returned to the ticket office to explain the situation, but they rudely refused to issue any refund.
To make matters worse, this policy was not displayed on the price board at the ticket office (see photos). When I pointed out that it is the ticket staff’s responsibility to ask visitors’ ages before selling tickets, I was told, “That’s not my job.”
This is unacceptable customer service. Visitors should be properly informed about ticket eligibility and not overcharged because staff fail to ask a simple question. The lack of information, the dismissive attitude, and the refusal to correct an obvious mistake left us feeling completely ripped off.
翻译：体验极其令人失望。
在售票处，我们购买了四张门票并支付了80欧元。工作人员始终没有询问我们女儿们的年龄。我们的大女儿20岁，小女儿16岁，因此我们理所当然地以为买到的就是合适的门票。
参观完考古遗址后，我在网上查阅了入场规则，发现25岁以下的欧盟公民可以免费入场。于是我回到售票处说明了情况。但他们蛮横地拒绝办理任何退款。
更糟糕的是，这一规定并未显示在售票处的价目表上（见照片）。当我指出售票员有责任在售票前询问游客的年龄时，对方却回应道：“那不是我的工作。”
这种客户服务实在不可接受。游客理应得到关于购票资格的明确告知，而不应因为工作人员连一个简单的问题都懒得问而被多收费。信息的缺失……那种漠不关心的态度，以及拒绝纠正明显的错误，让我们觉得自己完全被坑了。
在售票处，我们购买了四张门票并支付了80欧元。工作人员始终没有询问我们女儿们的年龄。我们的大女儿20岁，小女儿16岁，因此我们理所当然地以为买到的就是合适的门票。
参观完考古遗址后，我在网上查阅了入场规则，发现25岁以下的欧盟公民可以免费入场。于是我回到售票处说明了情况。但他们蛮横地拒绝办理任何退款。
更糟糕的是，这一规定并未显示在售票处的价目表上（见照片）。当我指出售票员有责任在售票前询问游客的年龄时，对方却回应道：“那不是我的工作。”
这种客户服务实在不可接受。游客理应得到关于购票资格的明确告知，而不应因为工作人员连一个简单的问题都懒得问而被多收费。信息的缺失……那种漠不关心的态度，以及拒绝纠正明显的错误，让我们觉得自己完全被坑了。
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