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Pioneer4766443****
Horrible service from Kidzo playground!!!
先祖购物中心的点评
点评：We have been visiting this playground for many years, and for more than four years we have been using the same membership card without any issues.
However, today, when we visited Kidzo again, the cashier was extremely rude. He threw the card back at us and said, “It doesn’t work.” When I asked why, he simply turned away without any explanation and refused to continue the conversation.
I asked to speak with a manager. The manager informed us that they have new rules and that the card needs to be updated, which costs £30. After days or no it’s 20£. The issue was not the money, but the principle: we were never informed about this change in advance.
The manager insisted that the cards are valid for only one year, yet we have been using ours for four years without any problem.
Additionally, when the manager approached the cashier, the cashier continued chewing gum in a very disrespectful manner and paid no attention to either the manager or the customers.
Such behavior is unacceptable in customer service!!!!
I have already submitted an official complaint to the Quality Control Department.
However, today, when we visited Kidzo again, the cashier was extremely rude. He threw the card back at us and said, “It doesn’t work.” When I asked why, he simply turned away without any explanation and refused to continue the conversation.
I asked to speak with a manager. The manager informed us that they have new rules and that the card needs to be updated, which costs £30. After days or no it’s 20£. The issue was not the money, but the principle: we were never informed about this change in advance.
The manager insisted that the cards are valid for only one year, yet we have been using ours for four years without any problem.
Additionally, when the manager approached the cashier, the cashier continued chewing gum in a very disrespectful manner and paid no attention to either the manager or the customers.
Such behavior is unacceptable in customer service!!!!
I have already submitted an official complaint to the Quality Control Department.
翻译：我们多年来一直光顾这家游乐场，四年来一直使用同一张会员卡，从未出现过任何问题。
然而，今天我们再次光顾Kidzo时，收银员的态度极其恶劣。他把卡扔还给我们，说：“这张卡不能用。” 我问他为什么，他却一声不吭地转身离开，拒绝继续交谈。
我要求见经理。经理告诉我们，他们有了新的规定，会员卡需要更新，费用为30英镑。过几天可能就变成20英镑了。问题不在于钱，而在于原则：我们事先从未被告知这项变更。
经理坚持说会员卡的有效期只有一年，但我们的卡已经用了四年都没出过问题。
此外，当经理走近收银员时，收银员仍然毫无礼貌地嚼着口香糖，对经理和顾客都置之不理。
这种服务态度令人无法接受！
我已经向质量控制部门提交了正式投诉。
然而，今天我们再次光顾Kidzo时，收银员的态度极其恶劣。他把卡扔还给我们，说：“这张卡不能用。” 我问他为什么，他却一声不吭地转身离开，拒绝继续交谈。
我要求见经理。经理告诉我们，他们有了新的规定，会员卡需要更新，费用为30英镑。过几天可能就变成20英镑了。问题不在于钱，而在于原则：我们事先从未被告知这项变更。
经理坚持说会员卡的有效期只有一年，但我们的卡已经用了四年都没出过问题。
此外，当经理走近收银员时，收银员仍然毫无礼貌地嚼着口香糖，对经理和顾客都置之不理。
这种服务态度令人无法接受！
我已经向质量控制部门提交了正式投诉。
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