点评:Does only care about money, no consideration of client responsibility. We ( My wife and I ) booked a tour of Punjab , Uttarakand and Himacahal pradesh. Instead of providing us with a decent car with a reliable driverof the company the company, booked a public taxi with a driver unknown to the company, to transport us from Delhi to Amritsar. The taxi was involved in a road traffic accident and both my wife and were seriosly hurt and became unable to continue the journey. Travelogy not only charged us for the incomplete doomed journey to Amritsar but also for the return journey of the car to Delhi from Amritsar, whereas the car was completely damaged and not fit for the road following the accident. The company showed no compassion, we were left stranded in the hospital at 1 AM in the night. Only the money mattered. I was told by the owner of the company that the company only subcontract the tours to agents who had no accountabilty. At the time of selling the tour the company gives you an impression that they are based all over India and have reliable cars.
翻译:这家公司只关心钱,完全不顾客户利益。我和妻子预订了旁遮普邦、北阿坎德邦和喜马偕尔邦的旅游行程。他们本应安排公司可靠的司机驾驶一辆体面的车辆,却安排了一辆他们不认识的出租车司机送我们从德里前往阿姆利则。结果出租车出了交通事故,我和妻子都受了重伤,无法继续行程。Travelogy公司不仅收取了我们前往阿姆利则的未完成行程费用,还收取了车辆从阿姆利则返回德里的费用,而事故后车辆已经完全损坏,无法上路。这家公司毫无同情心,凌晨一点我们被困在医院里。他们眼里只有钱。我从公司老板那里得知,他们只是把旅游业务外包给一些不负责任的代理商。在销售旅游产品时,该公司会给人一种印象,即他们的业务遍及印度各地,并且拥有可靠的车辆。