点评:Overall, the Festival of Speed itself is an incredible event. The cars, demonstrations, atmosphere and organisation are all fantastic, and there is no denying that it is one of the best motoring events in the world.
Unfortunately, our experience as a family with disabled members left us feeling extremely disappointed.
We attended as a family of seven, including two disabled people, two companions and three children. One of the disabled members has significant mobility issues and relies on accessible viewing areas. While Goodwood does provide raised accessible platforms, there are simply not enough of them, and they fill up very quickly. There are also very few shaded areas around the site, making the day even more challenging for disabled visitors, particularly during warm weather.
What was most upsetting was how my wife was repeatedly approached by staff while using the accessible viewing platform. We fully understood that one member of our group who did not require the platform should move elsewhere, and we did so without any issue. However, staff continued to single my wife out despite her having a genuine mobility-related need to remain there. She was ultimately asked to leave the accessible viewing area without any justified reason, despite being exactly the type of person the facility exists to support. The way she was treated left her feeling embarrassed, humiliated and deeply upset. No disabled person should be made to feel unwelcome or as though they have to defend their disability simply for using an accessible facility.
To make matters worse, a number of wheelchair users would position themselves at the front of the platform and then stand up for long periods, blocking the view of seated disabled visitors behind them. This completely defeated the purpose of having an accessible viewing area for people who cannot stand. Staff appeared to do nothing to manage this situation.
After being asked to leave, my wife had no choice but to sit in a chair on the lower grassed area, where her view of the action was severely restricted. This was not by choice, but because she had been made to feel she could no longer remain in the accessible area despite having every right to be there.
I raised these concerns with Goodwood afterwards, but the response from Lindsey was equally disappointing. It was clear that the main issues I had raised had either not been read properly or had been ignored entirely. Rather than addressing the concerns about how disabled visitors were treated and how the accessible areas were managed, the response completely missed the point.
Goodwood clearly puts an enormous amount of effort into creating a world-class event, but its approach to accessibility falls well short of the standard it should be aiming for. Disabled visitors should not have to compete for limited spaces, repeatedly justify their need to use accessible facilities, or be asked to leave those facilities without good reason.
If you are disabled and rely on accessible seating or wheelchair viewing areas, I would seriously lower your expectations. The event itself is excellent, but based on our experience, accessibility and the treatment of disabled visitors are areas that Goodwood urgently needs to improve.
翻译:总体而言,速度节本身是一场令人惊叹的活动。那里的车辆、各项演示、氛围以及组织工作都堪称一流,毫无疑问它是世界上最出色的汽车活动之一。
遗憾的是,我们家中有残障成员,这次经历让我们感到极其失望。
我们一家七口前来参加活动,其中包括两名残障人士、两名陪护人员以及三个孩子。其中一位残障观众存在严重的行动不便问题,因此必须依靠无障碍观赛区。虽然古德伍德赛车场确实设置了抬高式的无障碍平台,但数量实在太少,而且很快就被占满。此外,场地周边几乎没有遮阴处,这让残障游客的观赛体验更加艰难,尤其是在天气炎热的时候。
最让人心烦的是,当我妻子正在使用无障碍观赛平台时,不断有工作人员上前搭话。我们完全明白,组内那位并不需要使用该平台的成员理应当去别处,我们也顺利地安排了此事。然而,尽管我的妻子确实有行动不便的需求才需要留在那里,工作人员却依然专门针对她。尽管她正是该设施旨在帮助的那种人群,她最终还是被毫无正当理由地要求离开无障碍观览区。她所受到的对待让她感到十分难堪。感到屈辱且极度难过。任何残障人士都不应因为使用了无障碍设施而被视作不受欢迎的人,也不应被迫为自己的残障状况辩解。
更糟糕的是,一些轮椅使用者会站在平台最前端,然后长时间站立不动,挡住了身后那些需要坐着观看的残障游客的视线。这完全违背了为无法站立的人设置无障碍观景区的初衷。工作人员似乎完全没有采取任何措施来处理这种情况。
被要求离开后,我的妻子别无选择,只能坐在下方草地上的一把椅子上,这样一来她就几乎看不到现场的情况了。这并非她自愿的选择,而是因为她觉得自己尽管完全有权利留在无障碍区域内,但却不能再待在那里了。
事后我向古德伍德方面反映了这些问题,但林赛的回应同样令人失望。显然,我所提出的主要问题要么未被认真阅读,要么完全被忽视了。回应内容并未触及关于残障游客的待遇以及无障碍设施管理方面的担忧,完全偏离了重点。
古德伍德显然投入了大量精力来举办一场世界级的赛事,但其在无障碍设施方面的做法远未达到应有的标准。残疾游客不应被迫去争夺有限的座位空间,不必反复说明自己需要使用无障碍设施的理由,也不应毫无正当理由就被要求离开这些设施。
如果您是残疾人,需要依赖无障碍座位或轮椅专用观赛区,我建议您降低期望值。活动本身非常精彩,但根据我们的经历,无障碍设施的建设以及对残疾游客的待遇正是古德伍德亟需改善的方面。