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Gilda M
Great place- poor customer service
Glencoe Visitor Centre的点评
点评：As a regular to Glencoe this was my first time going to the visitor centre.
Spacious car park and cheap admission fee.
It is a lovely building and I really enjoyed seeing the mountain range laid out and all the information there.
We really loved the Turf house - we didn’t wait for the tour just wandered on our own. Great to see how the building of it came about etc. looking forward to taking my children to see this.
we had just eaten at our hotel so didn’t have anything in the cafe but it looked like a very nice place to sit if there for the day.
The gift shop had a great selection of things to take away.
The only thing that let our time down was a member of staff.
As we were stood beside an enthusiastic American lady and her companion she told an English boy working there that she was looking for something that said “Glencoe” instead of just helping her find a souvenir he quite rudely told her she was not pronouncing “Glencoe” correctly the woman was totally perplexed and couldn’t understand the difference in how she had pronounced it and how he was pronouncing it. I’m from the west coast of Scotland and neither could I.
My husband and I were affronted. It came across as very condescending and unnecessary.
When working in a souvenir shop for such a huge visitor attraction it would be better to be welcoming and warm to customers (especially friendly ones) as you are not only representing the shop but the country they are visiting.
Spacious car park and cheap admission fee.
It is a lovely building and I really enjoyed seeing the mountain range laid out and all the information there.
We really loved the Turf house - we didn’t wait for the tour just wandered on our own. Great to see how the building of it came about etc. looking forward to taking my children to see this.
we had just eaten at our hotel so didn’t have anything in the cafe but it looked like a very nice place to sit if there for the day.
The gift shop had a great selection of things to take away.
The only thing that let our time down was a member of staff.
As we were stood beside an enthusiastic American lady and her companion she told an English boy working there that she was looking for something that said “Glencoe” instead of just helping her find a souvenir he quite rudely told her she was not pronouncing “Glencoe” correctly the woman was totally perplexed and couldn’t understand the difference in how she had pronounced it and how he was pronouncing it. I’m from the west coast of Scotland and neither could I.
My husband and I were affronted. It came across as very condescending and unnecessary.
When working in a souvenir shop for such a huge visitor attraction it would be better to be welcoming and warm to customers (especially friendly ones) as you are not only representing the shop but the country they are visiting.
翻译：作为格伦科的常客，这是我第一次去游客中心。
停车场宽敞，门票也很便宜。
游客中心建筑很漂亮，我很喜欢看到山脉的全景展示和各种信息。
我们非常喜欢草皮屋——我们没有参加导览，而是自己去参观了。很高兴看到它的建造过程等等。期待带孩子们去看看。
我们刚在酒店吃过饭，所以没有在咖啡馆用餐，但看起来如果在这里待上一整天，咖啡馆是个很不错的去处。
礼品店里有很多值得带走的商品。
唯一让我们感到不快的是一位工作人员。
我们站在一位热情洋溢的美国女士和她的同伴旁边，她告诉店里一位英国小伙子，她想找一件写着“格伦科”（Glencoe）的纪念品。然而，小伙子非但没有帮她找到合适的纪念品，反而非常粗鲁地告诉她，“格伦科”的发音不对。那位女士完全摸不着头脑，不明白她自己的发音和小伙子的发音有什么区别。我来自苏格兰西海岸，也同样不明白。
我和丈夫感到非常受辱。这种态度既傲慢又毫无必要。
在这样一个大型旅游景点的纪念品商店工作，应该热情友好地对待顾客（尤其是友好的顾客），因为你不仅代表着商店，也代表着他们正在游览的国家。
停车场宽敞，门票也很便宜。
游客中心建筑很漂亮，我很喜欢看到山脉的全景展示和各种信息。
我们非常喜欢草皮屋——我们没有参加导览，而是自己去参观了。很高兴看到它的建造过程等等。期待带孩子们去看看。
我们刚在酒店吃过饭，所以没有在咖啡馆用餐，但看起来如果在这里待上一整天，咖啡馆是个很不错的去处。
礼品店里有很多值得带走的商品。
唯一让我们感到不快的是一位工作人员。
我们站在一位热情洋溢的美国女士和她的同伴旁边，她告诉店里一位英国小伙子，她想找一件写着“格伦科”（Glencoe）的纪念品。然而，小伙子非但没有帮她找到合适的纪念品，反而非常粗鲁地告诉她，“格伦科”的发音不对。那位女士完全摸不着头脑，不明白她自己的发音和小伙子的发音有什么区别。我来自苏格兰西海岸，也同样不明白。
我和丈夫感到非常受辱。这种态度既傲慢又毫无必要。
在这样一个大型旅游景点的纪念品商店工作，应该热情友好地对待顾客（尤其是友好的顾客），因为你不仅代表着商店，也代表着他们正在游览的国家。
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