点评:Booked this trip twice due to the first time it was cancelled, and no one contacted me.
I was notified that that night that everything was good to go. This was even booked far enough ahead of time. Sound like someone needs to get a handle on the schedule. Completely unacceptable!!!!!
I planned my day, drove over a half hour as it stated to be there 45 minutes early. Then we went to the office and no one to talk to.
Went down to the dock and waited until a boat showed up to be informed that they were not going out.....just terrible!!!!
On top of that it was a birthday gift on my actual birthday!!!
I then booked it again at the beginning of August for a September 5th trip.
Received the email that payment was taken.
Again, drove down and the same thing happened. No boat was going out. Trip was cancelled. The girl behind the counter said oh the email never went out, but I could refund your money if I wanted. What else would I want since I paid for something that I didn't get and again wasted my day!!!
I would not give this company another chance.
They must not really care as they never got back to me after the first booking and my assumptions is that I won't hear from them in regard to this booking either.
翻译:由于第一次取消,预订了两次此行程,没有人联系我。
我被告知那天晚上一切都很好。这甚至提前预订了足够多的时间。听起来好像有人需要掌握时间表。完全不能接受!!!!
我计划了我的一天,开车半个多小时,因为它说要提前 45 分钟到达那里。然后我们去了办公室,没有人可以说话。
下到码头,等到一艘船出现才被告知他们不会出海……太可怕了!!!!
最重要的是,这是我生日那天的生日礼物!!!
然后我在 8 月初再次预订了 9 月 5 日的旅行。
收到已付款的邮件。
再一次,开车下来,同样的事情发生了。没有船出海。旅行被取消。柜台后面的女孩说,哦,电子邮件从未发出过,但如果我愿意,我可以退还你的钱。我还想要什么,因为我支付了我没有得到的东西并再次浪费了我的一天!
我不会再给这家公司机会了。
他们一定不在乎,因为他们在第一次预订后就再也没有回复过我,我的假设是我也不会收到他们关于这次预订的消息。