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John D
Unprofessional course.
Lake Junaluska Golf Course的点评
点评：I played at Lake Junaluska Golf Course while visiting from out of state and had one of the most unnecessarily uncomfortable golf experiences I’ve had.
We booked a last-minute tee time and only brought one golf bag for two players because we did not understand the course policy requiring separate bags. As soon as staff raised the issue, we immediately offered to rent clubs or delay our tee time if needed. Instead, the course employees themselves decided to let us play the front 9 and then decide whether to retrieve another bag before continuing.
That should have ended the issue completely.
Instead, we were approached again during the round and effectively hassled over a situation that staff had already approved. The marshal then explained that the reason was because there was a board member playing behind us who was complaining.
That is incredibly unprofessional.
If management or board members disagree with a decision, that should be handled internally between staff — not by repeatedly confronting paying customers after an arrangement was already approved by the course itself. Don’t put players in the middle of your internal politics and communication failures.
The most frustrating part is we were cooperative from the beginning and willing to fix the situation however they wanted. If the course had simply delayed the tee time for a few minutes so we could handle it “correctly,” that would have been far more professional than interrupting us multiple times during the round over a decision their own employees made.
Beautiful scenery, but the customer service and professionalism were disappointing enough that I would not return.
We booked a last-minute tee time and only brought one golf bag for two players because we did not understand the course policy requiring separate bags. As soon as staff raised the issue, we immediately offered to rent clubs or delay our tee time if needed. Instead, the course employees themselves decided to let us play the front 9 and then decide whether to retrieve another bag before continuing.
That should have ended the issue completely.
Instead, we were approached again during the round and effectively hassled over a situation that staff had already approved. The marshal then explained that the reason was because there was a board member playing behind us who was complaining.
That is incredibly unprofessional.
If management or board members disagree with a decision, that should be handled internally between staff — not by repeatedly confronting paying customers after an arrangement was already approved by the course itself. Don’t put players in the middle of your internal politics and communication failures.
The most frustrating part is we were cooperative from the beginning and willing to fix the situation however they wanted. If the course had simply delayed the tee time for a few minutes so we could handle it “correctly,” that would have been far more professional than interrupting us multiple times during the round over a decision their own employees made.
Beautiful scenery, but the customer service and professionalism were disappointing enough that I would not return.
翻译：我从外州来访，在朱纳卢斯卡湖高尔夫球场打球，却经历了一次极其糟糕的高尔夫体验。
我们临时预订了开球时间，因为不了解球场规定需要分开球包，所以只带了一个球包，而我们两人却要打同一个球。工作人员刚一提出这个问题，我们就表示如果需要可以租球杆或者推迟开球时间。然而，球场工作人员却决定先让我们打完前九洞，然后再决定是否需要取另一个球包。
这本应彻底解决问题。
然而，在打球过程中，我们又一次被工作人员找上门来，就一个工作人员已经批准的情况进行了刁难。球场管理员解释说，原因是后面有一位董事会成员在抱怨。
这简直太不专业了。
如果管理层或董事会成员对某个决定有异议，应该由工作人员内部协商解决，而不是在球场已经批准的情况下，反复与付费顾客纠缠。不要让球员卷入你们内部的政治斗争和沟通不畅之中。
最令人沮丧的是，我们从一开始就非常配合，愿意按照他们的要求解决问题。如果球场只是将开球时间推迟几分钟，让我们“妥善”处理，那也比在比赛过程中多次打断我们，仅仅因为他们自己员工的决定而显得专业得多。
风景优美，但客户服务和专业精神实在令人失望，我不会再来了。
我们临时预订了开球时间，因为不了解球场规定需要分开球包，所以只带了一个球包，而我们两人却要打同一个球。工作人员刚一提出这个问题，我们就表示如果需要可以租球杆或者推迟开球时间。然而，球场工作人员却决定先让我们打完前九洞，然后再决定是否需要取另一个球包。
这本应彻底解决问题。
然而，在打球过程中，我们又一次被工作人员找上门来，就一个工作人员已经批准的情况进行了刁难。球场管理员解释说，原因是后面有一位董事会成员在抱怨。
这简直太不专业了。
如果管理层或董事会成员对某个决定有异议，应该由工作人员内部协商解决，而不是在球场已经批准的情况下，反复与付费顾客纠缠。不要让球员卷入你们内部的政治斗争和沟通不畅之中。
最令人沮丧的是，我们从一开始就非常配合，愿意按照他们的要求解决问题。如果球场只是将开球时间推迟几分钟，让我们“妥善”处理，那也比在比赛过程中多次打断我们，仅仅因为他们自己员工的决定而显得专业得多。
风景优美，但客户服务和专业精神实在令人失望，我不会再来了。
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