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Deceptive practices
Reserva Ecologica Rio Blanco的点评
点评：It is very difficult to make reservations at Rio Blanco Lodge. If you do not have WhatsApp (as most Americans do not) it is nearly impossible. A Colombian friend helped us get the reservations.
We saw numerous birds, lots of hummingbirds. Our guide (Sergio) did a good job although we were not given a choice to have or not have a guide and it costs $52 in COP cash.
We were assigned a room in the "new" building. The ceilings are 18+feet and on the typically cold nights it was very cold (no heat was provided). The bed was comfortable. The room was relatively clean.
However, there were a number of problems. First, the road is rough in areas and you must cross the river twice with no bridge and we were not told this before nor after we made reservations. Second: The key to our room was extremely difficult to turn and locking/unlocking the door was stressful. The windows and doors were not well sealed so insects and cold air came in at night.
Third: The bill we were sent had the room and food charged through Wompi as well as the notification we would be required to pay a guide. We were not notified of any other possible charges. When we arrived the hostess asked if we wanted supper and we said yes. The room where guests eat is in the same building as some of the guest rooms. It has no signs that the dining room is a separate business (a restaurant) nor were we informed of this. We were given no menus or choices of food, just whatever food the hostess decided to prepare. The fare was simple: soup, then meat with rice and a fruit drink. After telling the hostess I had dietary restrictions, she gave me foods that were closer to my restricted diet (though not completely). We were not offered coffee until our guide asked for some for us. The day we left the hostess asked for a ride to Manizales and as we handed her the key she handed us a bill ($99+) for lunches and suppers. She wanted cash. Since the bill we received online had NO mention of other charges beyond the room/food and guide, we expected that meals were included. We told her we did not have cash to pay her and that we expected (given the previous electronic bill and the quality of the food) that all meals were included. We told her we only could pay for expenses with credit card. She said it was he private restaurant and we needed to pay. She also told us she needed cash since the reserve would charge her 8% if we paid them and they paid her. Eventually she had the person who makes reservations send us a bill in order to get paid.
We DO NOT recommend Rio Blanco Lodge due to this deception and the lack of communication about costs up front. While there we discovered that there are other lodges in the reserve area. We suggest you check those out if you want to go to the reserve area.
We saw numerous birds, lots of hummingbirds. Our guide (Sergio) did a good job although we were not given a choice to have or not have a guide and it costs $52 in COP cash.
We were assigned a room in the "new" building. The ceilings are 18+feet and on the typically cold nights it was very cold (no heat was provided). The bed was comfortable. The room was relatively clean.
However, there were a number of problems. First, the road is rough in areas and you must cross the river twice with no bridge and we were not told this before nor after we made reservations. Second: The key to our room was extremely difficult to turn and locking/unlocking the door was stressful. The windows and doors were not well sealed so insects and cold air came in at night.
Third: The bill we were sent had the room and food charged through Wompi as well as the notification we would be required to pay a guide. We were not notified of any other possible charges. When we arrived the hostess asked if we wanted supper and we said yes. The room where guests eat is in the same building as some of the guest rooms. It has no signs that the dining room is a separate business (a restaurant) nor were we informed of this. We were given no menus or choices of food, just whatever food the hostess decided to prepare. The fare was simple: soup, then meat with rice and a fruit drink. After telling the hostess I had dietary restrictions, she gave me foods that were closer to my restricted diet (though not completely). We were not offered coffee until our guide asked for some for us. The day we left the hostess asked for a ride to Manizales and as we handed her the key she handed us a bill ($99+) for lunches and suppers. She wanted cash. Since the bill we received online had NO mention of other charges beyond the room/food and guide, we expected that meals were included. We told her we did not have cash to pay her and that we expected (given the previous electronic bill and the quality of the food) that all meals were included. We told her we only could pay for expenses with credit card. She said it was he private restaurant and we needed to pay. She also told us she needed cash since the reserve would charge her 8% if we paid them and they paid her. Eventually she had the person who makes reservations send us a bill in order to get paid.
We DO NOT recommend Rio Blanco Lodge due to this deception and the lack of communication about costs up front. While there we discovered that there are other lodges in the reserve area. We suggest you check those out if you want to go to the reserve area.
翻译：在里奥布兰科旅馆订房非常困难。如果你没有WhatsApp（大多数美国人都没有），那就几乎不可能订到房。我们是在一位哥伦比亚朋友的帮助下才成功订到房间的。
我们看到了很多鸟类，尤其是大量蜂鸟。我们的向导（塞尔吉奥）表现不错；不过我们无法选择是否需要向导，而且费用需以哥伦比亚比索现金支付，金额为52美元。
我们被安排住在“新”楼里的房间。天花板高度超过18英尺；在通常很冷的夜晚里，房间里也极其寒冷（没有提供暖气）。床铺很舒适，房间也相对干净。
不过，也存在一些问题。首先，部分路段路况很差，而且必须两次涉水过河，但无论是预订前还是预订后我们都未被告知这一点。其次，我们房间的钥匙极难转动，开关门锁的过程也颇为费劲。窗户和门的密封性不好，因此夜晚时有昆虫和冷风钻进来。
第三：我们收到的账单上不仅列出了通过Wompi支付的房费和餐费，还注明我们需要支付导游费。但账单上并没有提及其他任何可能产生的费用。我们抵达后，女主人询问我们是否需要晚餐，我们答应了。客人们用餐的房间与部分客房位于同一栋楼里。没有任何迹象表明餐厅是一家独立的经营场所（即餐馆），我们也未收到过相关通知。我们既没有得到菜单，也无权选择菜品，只能吃女主人决定准备的食物。菜式很简单：先喝汤，然后是肉配米饭，最后是果汁。在我告知女主人我有饮食限制后，她给我提供了更符合我饮食要求的食物（尽管并不完全符合）。直到导游为我们提出要咖啡，我们才得到咖啡。我们离开的那天，女主人请求搭车去马尼萨莱斯。当我们把钥匙递给她时，她给了我们一张账单，上面写着午餐和晚餐的费用共计99美元以上。她要求用现金支付。然而，我们在网上收到的账单上并未提及除房费、餐费及导游费之外的其他费用，因此我们原以为餐食是包含在内的。我们告诉她我们没有现金可以支付，并且根据之前的电子账单以及食物的质量来看，我们本以为所有餐食都应包含在内。我们告诉她我们只能用信用卡支付费用。她说那是她的私人餐厅，我们必须付款。她还说自己需要现金，因为如果我们先付款再由预订平台转给她的话，平台会收取8%的手续费。最终，她让负责预订的人给我们发来账单以便收款。
鉴于这种欺骗行为以及事前未能明确告知费用情况，我们强烈不建议选择Rio Blanco Lodge。我们在那里发现，保护区内还有其他旅馆。如果您打算前往保护区，我们建议您去看看那些旅馆。
我们看到了很多鸟类，尤其是大量蜂鸟。我们的向导（塞尔吉奥）表现不错；不过我们无法选择是否需要向导，而且费用需以哥伦比亚比索现金支付，金额为52美元。
我们被安排住在“新”楼里的房间。天花板高度超过18英尺；在通常很冷的夜晚里，房间里也极其寒冷（没有提供暖气）。床铺很舒适，房间也相对干净。
不过，也存在一些问题。首先，部分路段路况很差，而且必须两次涉水过河，但无论是预订前还是预订后我们都未被告知这一点。其次，我们房间的钥匙极难转动，开关门锁的过程也颇为费劲。窗户和门的密封性不好，因此夜晚时有昆虫和冷风钻进来。
第三：我们收到的账单上不仅列出了通过Wompi支付的房费和餐费，还注明我们需要支付导游费。但账单上并没有提及其他任何可能产生的费用。我们抵达后，女主人询问我们是否需要晚餐，我们答应了。客人们用餐的房间与部分客房位于同一栋楼里。没有任何迹象表明餐厅是一家独立的经营场所（即餐馆），我们也未收到过相关通知。我们既没有得到菜单，也无权选择菜品，只能吃女主人决定准备的食物。菜式很简单：先喝汤，然后是肉配米饭，最后是果汁。在我告知女主人我有饮食限制后，她给我提供了更符合我饮食要求的食物（尽管并不完全符合）。直到导游为我们提出要咖啡，我们才得到咖啡。我们离开的那天，女主人请求搭车去马尼萨莱斯。当我们把钥匙递给她时，她给了我们一张账单，上面写着午餐和晚餐的费用共计99美元以上。她要求用现金支付。然而，我们在网上收到的账单上并未提及除房费、餐费及导游费之外的其他费用，因此我们原以为餐食是包含在内的。我们告诉她我们没有现金可以支付，并且根据之前的电子账单以及食物的质量来看，我们本以为所有餐食都应包含在内。我们告诉她我们只能用信用卡支付费用。她说那是她的私人餐厅，我们必须付款。她还说自己需要现金，因为如果我们先付款再由预订平台转给她的话，平台会收取8%的手续费。最终，她让负责预订的人给我们发来账单以便收款。
鉴于这种欺骗行为以及事前未能明确告知费用情况，我们强烈不建议选择Rio Blanco Lodge。我们在那里发现，保护区内还有其他旅馆。如果您打算前往保护区，我们建议您去看看那些旅馆。
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