点评:Pure Bliss Salon and Spa certainly has the potential to be top-notch. They possess the physical components to offer a luxury experience, but miss the mark. For example, they have a clean locker room with robes and spa shoes. They also have a space in the back where patrons could enjoy some tea, coffee or fresh fruit. Unfortunately, none of these amenities were mentioned upon arrival (or check out) and the sauna was broken too. There were 2 young millennial-looking girls running the front desk. Although they were nice, you gotta put your best trained as the first impression and greeting team. The facial was decent, but I would have loved to have been treated in a more upgraded fashion. The staff was polite, but lacked the critical component to wowing their clientele. With some intense customer service training, this could easily be remedied.
翻译:Pure Bliss Salon and Spa 肯定有成为一流的潜力。他们拥有提供奢华体验的物理组件,但却没有达到目标。例如,他们有带浴袍和水疗鞋的干净更衣室。他们在后面还有一个空间,顾客可以在那里享用茶、咖啡或新鲜水果。不幸的是,这些便利设施在抵达(或退房)时都没有被提及,而且桑拿房也坏了。前台有 2 个千禧一代的年轻女孩。虽然他们很好,但你必须把你最好的训练作为第一印象和问候团队。面部护理很不错,但我希望能以更升级的方式接受治疗。工作人员很有礼貌,但缺乏让客户惊叹的关键要素。通过一些高强度的客户服务培训,这可以很容易地得到补救。