下载App
旅行
账户
Helen H
Not customer friendly
Lion Quays Spa的点评
点评：I received a voucher for my birthday for a Jessica Gel manicure. I had not previously had a gel manicure and I went on 19/12/25 as I had a party on the 20/12/25. I asked the manicurist how long the nails would last and she told me 3 to 4 weeks. I explained that I had weak nails but she said they should still last 3 to 4 weeks. The nails literally lasted a few days before chipping and one nail the gel came off altogether. A couple of my friends came on 24/12/25 and I pointed the nails out and they said they definitely should have lasted longer. At the time I was not going to make an issue of it but was encouraged to do so as the general consensus was that they should have last longer than 6 days. I called Lion Quays on 29/12/25 and spoke with Hollie. She suggested I emailed with photos. I received a reply on 31/12/25 to the effect that "Gel polish is not guaranteed to remain flawless beyond the first 7 days". No repairs or reapplication was offered but I was advised that I could book a nail appointment or go in to discuss after care. My response was "I will not be requiring further nail appointments, either to remove or replace the gel. But I will be leaving a review." I then received a very long email reiterating that gel nails can last up to a week possibly two, depending on the environment amongst other things. I was then told "In light of the position you’ve taken and your stated intention to leave a review, we feel it would be best that we do not accept any future bookings from you. This decision is made to protect our staff and business and to ensure we maintain a positive and fair environment for both guests and employees."
Not a particular customer friendly response.
Not a particular customer friendly response.
翻译：我生日时收到了一张Jessica Gel美甲的代金券。我之前没做过凝胶美甲，因为12月20日有个派对，所以12月19日就去做了。我问美甲师指甲能保持多久，她说3到4周。我解释说我的指甲比较脆弱，但她还是说应该能保持3到4周。结果指甲只保持了几天就开始脱落，其中一个指甲上的凝胶甚至完全掉了。12月24日，我的几个朋友也去了，我指着我的指甲说，她们也觉得应该能保持更久才对。当时我本来没打算投诉，但她们建议我投诉，因为大家普遍认为应该能保持6天以上。12月29日，我打电话给Lion Quays美甲店，接电话的是Hollie。她建议我发邮件附上照片。我于2025年12月31日收到回复，内容大致是“凝胶指甲油无法保证在7天后依然完美无瑕”。他们没有提供任何修补或重涂服务，只是建议我可以预约美甲或到店咨询后续护理。我的回复是“我不会再预约美甲，无论是卸甲还是补甲。但我会留下评价。”之后我收到一封很长的邮件，重申凝胶指甲油可以保持一周甚至两周，具体取决于环境等因素。然后我被告知“鉴于您之前的立场以及您打算留下评价，我们认为最好不要接受您未来的任何预约。做出这个决定是为了保护我们的员工和业务，并确保我们为顾客和员工营造积极公平的工作环境。”
这样的回复实在算不上友好。
这样的回复实在算不上友好。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
