点评:We had Jose Luis Adames and J.C. As butlers this trip. We have had Jose on our last trip in November and specifically requested him again. J.C. was amazing, very helpful, and kind but was off for several days so our experience was mostly with Jose. In the entire time we have been members (7 or 8 years), and including every Legendary resort we have visited, we have not found such incredible service as we have with Jose. We will actually plan our trips to Punta Cana around his availability in the future. This was our first experience as Chairman in the 4 BD Villas and it couldn’t have been more Perfect! His quiet nature, the way he accommodated every need and want we had with his kind heart and smile, and the way we felt cared for on this and our last trip deserves significant recognition. The resort was nice (awe love Hard Rock Punta Cana) but we would consider coming back her over other resorts because of Jose!! You have an incredible gem with this special man!! A few others that I would like to mention are Yulianny (hostess), Gustavo (waiter), and the sweet kind woman who cleaned the bathrooms every morning at Isla with a beautiful smile and wonderful work ethics!
Great experience overall and looking forward to going back again soon!
翻译:这次旅行我们请到了 Jose Luis Adames 和 J.C. 担任管家。上次十一月的旅行我们也请到了 Jose,所以这次特意再次指定了他。J.C. 非常棒,乐于助人,而且很友善,可惜他休假了几天,所以我们这次的体验主要都是 Jose 提供的。在我们成为会员的这段时间里(大概七八年了),包括我们去过的所有 Legendary 度假村,我们从未体验过像 Jose 这样令人难以置信的服务。以后我们去蓬塔卡纳的行程都会根据他的档期来安排。这是我们第一次以主席的身份入住四卧别墅,体验简直完美!他温和的性格,他用他善良的心和微笑满足我们的每一个需求和愿望,以及我们在这次和上次旅行中感受到的悉心照料,都值得我们高度赞扬。度假村本身也很不错(我们很喜欢蓬塔卡纳硬石酒店),但因为 Jose,我们会考虑再次选择这里而不是其他度假村!你们拥有这样一位杰出的人才,真是太幸运了!还有几位我想特别提及:女招待尤莉安妮、服务员古斯塔沃,以及每天早上在伊斯拉餐厅用甜美的笑容和敬业精神打扫卫生间的和蔼女士!
总体来说,这是一次非常棒的体验,期待很快再次光临!