点评:The first thing I want to point out is that I had booked an it is on voucher for me and my daughter as it was reasonably priced for one half hour treatment and use of the facility’s
I have been here before lots and was here for my 40th last year for a spa break for 2 days and was very disappointed.
I had hoped the hotel had improved as I know it was taken over before I came last and some of the rooms had been upgraded so I hoped the pool area had too, turns out it hasn’t.
The pool area needs upgraded and well some of the stuff that needs done is very easy to fix such as the metal girders above the pool flaking all the paint off and looking rusty and unsightly (this could be fixed in one evening).
The steam room is missing a piece of plastic off the bottom of the door which left a huge gap and stopped the steam room meeting temperature (I know there was once plastic there because the line of mould where it once was is still there the sauna is constantly trying to get up to temperature which is prob costing the hotel a small fortune at the moment which shows poor poor business management skills.
It is also dirty, not a little bit but a big bit. The women’s changing rooms are filthy and lack facilities such as chairs in the cubicles and bags to put your wet swim suit in.
The spa bath area was not warm enough again and half of it felt like it was not working correctly.
No one offers you a water or tea etc when you go to the spa to book in or show you where anything is.
The whole seating/reception/cafe area is a wasted opportunity.
Now on to our treatments
I had a therapist named Laura, she was polite and helpful and explained the treatment to me properly. Having once been a beauty therapist myself I know how a massage should be and how it should not be and unfortunately out of the million massages I have had none bar one has been right l………up till now!
This was the best back neck and shoulder massage I have ever had. Not once did she work over my bones and cause pain. It was the hardest but best pressure I have ever had and she felt like she was giving it her all she knew all the best areas and worked them perfectly! This girl needs to show other therapists how to massage and you should utilise her passion and knowledge because if it wasn’t for her I would never return again.
Now I am actively hoping to book myself in for a longer treatment with her at another date.
If you are not able to update the gym/spa/pool area you need to change your prices for membership and re think the cleaning etc as you are ripping off your customers and they are not getting what they are paying for.
I feel most sorry for the therapists because by the time the customer is reaching them for the treatment the customers are irritated and in a bad frame of mind.
Spa and relaxation should be done in an area that is clean and fit for purpose. It’s one thing to have broken and shabby interior but for it to be so unclean is down right insulting for the customer and a waste of a beautiful building and grounds.
Once again I want to point out that Laura was amazing and I mean that. Amazing
翻译:我要指出的第一件事是,我已经为我和我女儿预订了优惠券,因为半小时的治疗和使用该设施的价格合理。
我以前来过这里很多次,去年我40岁的时候来这里享受了2天的水疗休息,但非常失望。
我本来希望酒店有所改善,因为我知道在我上次来之前它就被接管了,而且一些房间已经升级了,所以我希望泳池区也有升级,但事实证明没有。
泳池区域需要升级,而且一些需要完成的东西很容易修复,例如泳池上方的金属梁,所有油漆都剥落,看起来生锈且难看(这可以在一晚上修复)。
蒸汽房的门底部缺少一块塑料,留下了一个巨大的缝隙,阻止了蒸汽房达到温度(我知道那里曾经有塑料,因为它曾经所在的模具线仍然在那里,桑拿房是不断地试图达到温度,目前这可能会花费酒店一大笔钱,这表明企业管理技能很差。
也很脏,不是一点点,而是很大一点。女更衣室很脏,缺乏设施,比如小隔间里的椅子和用来装湿泳衣的袋子。
水疗浴缸区域再次不够温暖,一半感觉好像无法正常工作。
当您去水疗中心预订或向您展示任何东西在哪里时,没有人为您提供水或茶等。
整个座位/接待/咖啡厅区域都是浪费的机会。
现在开始我们的治疗
我有一位名叫劳拉(Laura)的治疗师,她很有礼貌,乐于助人,并向我正确地解释了治疗方法。我自己曾经是一名美容治疗师,我知道按摩应该如何以及不应该如何,不幸的是,在数百万次按摩中,我没有一次是正确的……直到现在!
这是我做过的最好的背部颈部和肩部按摩。她一次也没有在我的骨头上劳作并引起疼痛。这是我所经历过的最艰难但最好的压力,她觉得她正在全力以赴,她知道所有最好的领域,并且完美地发挥了作用!这个女孩需要向其他治疗师展示如何按摩,你应该利用她的热情和知识,因为如果没有她,我将永远不会再回来。
现在,我积极希望在另一次约会中与她一起进行更长时间的治疗。
如果您无法更新健身房/水疗中心/泳池区,您需要更改会员价格并重新考虑清洁等,因为您正在欺骗客户,而他们却得不到他们所支付的费用。
我为治疗师感到最遗憾,因为当顾客去找他们接受治疗时,顾客会感到恼怒并且心情不好。
水疗和放松应在干净且适合目的的区域进行。内部破旧破旧是一回事,但如果它如此不干净,那就是对顾客的侮辱,也是对美丽建筑和场地的浪费。
我想再次指出劳拉很棒,我是认真的。惊人的