点评:We (6 pax) booked a round trip from Golfe Juan to St Tropez. It was our friend's birthday and we had an exciting day planned in St Tropez. 5 minutes before the ferry was due to depart, the operators decided to cancel the service due to low numbers. We were informed we would be driven to Cannes and get the return service from there.
We had a great day in St Tropez and upon our return to the Cannes ferry terminal in the early evening, we were surprised to discover we would not be transported back to Golfe Juan. We had not been informed we would need to make our own way back from Cannes and were told to catch the train back to Golfe Juan. No trains were running so we ended up having to get 2x taxis for our group which cost us an additional 60 Euros.
We went back to the Gofe Juan terminal office the following day to ask for a partial refund as the service we received was not what we booked and paid for, and it did put a dampener on our friend's birthday. The man at the office smirked and pointed to the T&Cs on the ticket which basically said they can change or cancel the service at any time and no refunds will be given. Keep this in mind when making your booking.
It's real shame the communication on what was happening was so poor and left our group confused. The ferry staff and the staff at the Cannes terminal were lovely, they were completely let down by the late cancellation and lack of explanation by the Golfe Juan team.
If you do book with Riviera lines be prepared for last minute cancellations and zero care for the customer experience. If we had known the day would end up like this we probably would've just taken a taxi each way.
翻译:我们(6 人)预订了从胡安湾到圣特罗佩的往返机票。这是我们朋友的生日,我们计划在圣特罗佩度过激动人心的一天。在渡轮出发前 5 分钟,由于客流量太少,运营商决定取消服务。我们被告知我们将被送往戛纳并从那里获得回程服务。
我们在圣特罗佩度过了美好的一天,傍晚返回戛纳渡轮码头时,我们惊讶地发现我们不会被送回胡安湾。我们没有被告知我们需要自己从戛纳返回,并被告知要搭乘火车返回胡安湾。没有火车运行,所以我们最终不得不为我们的团队乘坐 2 辆出租车,这让我们多花了 60 欧元。
第二天我们回到戈夫胡安航站楼办公室要求部分退款,因为我们收到的服务不是我们预订和支付的,而且这确实给我们朋友的生日带来了挫败感。办公室的那个人傻笑着指着机票上的条款和条件,基本上说他们可以随时更改或取消服务,并且不会退款。预订时请记住这一点。
令人遗憾的是,对于所发生的事情的沟通如此之差,让我们的团队感到困惑。渡轮工作人员和戛纳码头的工作人员都很可爱,他们对胡安湾团队的迟到取消和缺乏解释感到非常失望。
如果您确实通过 Riviera Lines 预订,请做好最后一刻取消的准备,并对客户体验进行零关心。如果我们知道这一天会这样结束,我们可能会单程乘坐出租车。