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Horrible management/customer service
Woodhouse Day Spa的点评
点评：The WORST customer service I’ve ever had. I got an 80 minute massage which was wonderful but after I went to pay and they informed me that I got a CBD lotion add on. I told them I did not ask for that nor wanted that because I’m breastfeeding and it is not allowed when breastfeeding. I wanted them to ask the lady who gave me the massage and they told me they couldn’t interrupt her service. Well when it comes to my 6 months old health I don’t really care about interrupting a service. I asked to talk to the manager and she never came out (her name was Hannah) instead someone else came out and said “oh yea I talked to her it was a mistake”. Well I paid and left and on my way home I called to talk to the manager and with attitude she said “You didn’t get CBD she accidentally put that instead of the hot stones you received.” Well I also did not get hot stones just a normal 80 minute massage. I asked to talk to the lady who actually gave me the massage because clearly there was miscommunication and I never got a call back. The manager just kept saying “don’t worry we didn’t charge you for the hot stones”. Making it seem like I didn’t want to pay for an up-charge. Money was never the issue in the first place. Getting CBD while breastfeeding is the issue. I’m extremely unhappy with the management and WILL NEVER be back and tell everyone else not to go here again.
翻译：我有过的最糟糕的客户服务。我得到了 80 分钟的按摩，这很棒，但在我付钱后，他们告诉我，我添加了 CBD 乳液。我告诉他们我没有要求也不想因为我正在母乳喂养而且母乳喂养时不允许这样做。我想让他们问给我按摩的那位女士，他们告诉我他们不能打扰她的服务。好吧，说到我 6 个月大的健康，我真的不在乎中断服务。我要求和经理谈谈，但她从来没有出来（她的名字叫汉娜），而是其他人出来说“哦，是的，我和她谈过，这是一个错误”。好吧，我付了钱就离开了，在回家的路上我打电话给经理，她的态度是“你没有得到 CBD，她不小心把它而不是你收到的热石。”好吧，我也没有得到热石只是一个正常的 80 分钟按摩。我要求与实际给我按摩的女士交谈，因为显然沟通不畅，我再也没有接到回电。经理只是一直说“别担心，我们没有向您收取热石的费用”。让人觉得我不想支付额外费用。钱从来都不是问题。问题是在母乳喂养时获取 CBD。我对管理层非常不满意，永远不会回来告诉其他人不要再去这里。
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