点评:Bad experience with this company. Feel completely let down and ripped off! I hold my hands up and say that I booked our ice Karting for the wrong Friday a week early. However I was not contacted at all apart from my booking email. When I contacted them reference our booking assuming it was incoming, they informed me I had missed the activity. I contacted and asked if anything else could be offered or an alternative outcome? However I was told they couldn’t do anything! The worst thing was we’d been to the track 2 days previous and watched them give other people a kart and charge them for someone who hadn’t shown up. Therefore making twice the amount of money!! Win win for them! I found this disgusting customer service and I’m sorry but after 5 years of using this company at least twice everytime we come I’ll never be using them again. Customer Service was disgusting!
翻译:在这家公司的经历很糟糕。感觉完全失望和被欺骗!我举起双手说我提前一周预订了错误的周五冰上卡丁车。然而,除了我的预订电子邮件之外,根本没有人联系我。当我联系他们参考我们的预订并假设它已经收到时,他们告诉我我错过了这次活动。我联系并询问是否可以提供其他任何内容或替代结果?但我被告知他们无能为力!最糟糕的是我们两天前去了赛道,看到他们给其他人一辆卡丁车,并为没有出现的人收费。因此赚了双倍的钱!为他们赢得胜利!我发现这种令人厌恶的客户服务,我很抱歉,但五年来每次我们来至少两次使用这家公司之后,我再也不会使用它们了。客户服务很恶心!