点评:I will never go to this place again. My dog passed away unexpectedly the morning I had a couples massage scheduled and once I had remembered my appointment it was 12:45 and the appointment was at 1. I called to let them know I wouldn’t be able to make it, apologized, explained what happened and the girl at the front who answered the phone giggled and stated that they would be charging my card on file 40%. Mind you I had already paid for the services by purchasing a gift card. Robin did call me back and said “sorry about your dog, take the day to grieve, but we do expect you to re-book your services by Monday for next week or we will be changing your card”. I asked to speak to the owner who was not professional or kind . I felt as though i was treated horribly by her via email. . (See attached pictures). My partner was away that following week for work and I could not do the couples massage and she at first refused to let me use my gift card for other services until I told her I would cancel my card they had on file.
I felt threatened, bullied and not able to use my gift card when I wanted to. Not a way to do business with local people who have used this spa before. Terrible.
(I did have a massage with Luna and she was wonderful, kind and gave a great massage!)
翻译:我再也不会去这家店了。我的狗狗在我预约了情侣按摩的那天早上突然去世了。等我想起预约的时候已经是12:45了,而预约时间是1点。我打电话过去告知他们我无法赴约,并向他们道歉,解释了情况。接电话的前台女孩竟然咯咯地笑了起来,说要从我登记的卡里扣40%的费用。要知道,我已经用礼品卡支付了按摩服务的费用。后来Robin给我回了电话,说:“很抱歉你的狗狗去世了,请你好好哀悼一天。但是我们希望你周一之前重新预约下周的服务,否则我们会更换你的卡。” 我要求和老板通话,但她既不专业也不友善。我觉得她通过邮件对我的态度非常恶劣。(见附件图片)我伴侣下周出差,所以我没法去做情侣按摩。一开始,她不让我用礼品卡做其他服务,直到我告诉她我会取消他们存档的那张卡。
我感觉受到了威胁和欺凌,想用礼品卡的时候却用不了。这种对待本地老顾客的方式太糟糕了。
(我后来做了Luna的按摩,她人很好,很友善,按摩手法也很棒!)