点评:What should have been a pleasant round of golf ended in absolute frustration. While the golf itself was fine, the experience at the 19th Hole (the bar) was incredibly disappointing and soured the entire day.After finishing our 18 holes on the hottest day of the year, we desperately needed a refreshing drink to cool down. You would think the clubhouse would have properly prepared and catered for the weather. Instead, we were told they couldn't serve us because they had absolutely no clean glasses available. I even offered to wash some glasses myself just so we could get a drink, but the staff flatly declined.To turn away dehydrated, paying customers on a scorching hot day because you cannot manage clean glassware—and then refuse a simple, helpful solution—is shocking customer service. The clubhouse hospitality is completely unacceptable.
翻译:原本应该是一场愉快的打高尔夫球,结果却以彻底的失望告终。虽然球本身打得不错,但第19洞(酒吧)的体验却令人无比失望,毁掉了整天的美好心情。在一年中最热的一天打完18洞后,我们急需一杯清凉的饮料来降降温。你可能会觉得俱乐部会所应该会根据天气情况做好充分的准备。然而,他们却告诉我们,因为没有干净的杯子,所以无法为我们提供服务。我甚至主动提出自己洗几个杯子,好让我们能喝上一杯,但工作人员断然拒绝了。在烈日炎炎下,仅仅因为没有干净的杯子就拒绝为口渴的付费顾客提供服务,然后还拒绝一个简单有效的解决方案——这种服务态度简直令人震惊。俱乐部的待客之道完全不可接受。