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matt h
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The Spa At Cadbury House的点评
点评：I have been a member of the gym at DoubleTree by Hilton Bristol South – Cadbury House for over three years and have spent in excess of £6,000 with the club, spa and hotel during that time.
On 19 June 2026, while my car was parked in the hotel car park between 1:00 pm and 6:00 pm, it appears to have been damaged by another vehicle. When I reported the incident, I was told by a manager that the camera covering the area was “fake” and not operational.
I found this difficult to understand because there was what appeared to be a CCTV camera mounted on a four-foot metal pole that had clearly been installed to support a camera overlooking the area. I have also previously received parking charge notices that appeared to be based on camera evidence at this site, and I have noticed other reviewers raising similar concerns about parking enforcement. For those reasons, I have formally requested that any relevant CCTV footage be preserved while the matter is investigated.
As a long-standing and loyal customer, I am extremely disappointed by how this incident has been handled. What has upset me most is not only the damage to my vehicle, but the lack of reassurance and support I received after reporting it.
After more than three years as a loyal member and significant spending at the hotel, I expected a much higher standard of customer service. I hope the hotel investigates this matter thoroughly and provides a clear response.
On 19 June 2026, while my car was parked in the hotel car park between 1:00 pm and 6:00 pm, it appears to have been damaged by another vehicle. When I reported the incident, I was told by a manager that the camera covering the area was “fake” and not operational.
I found this difficult to understand because there was what appeared to be a CCTV camera mounted on a four-foot metal pole that had clearly been installed to support a camera overlooking the area. I have also previously received parking charge notices that appeared to be based on camera evidence at this site, and I have noticed other reviewers raising similar concerns about parking enforcement. For those reasons, I have formally requested that any relevant CCTV footage be preserved while the matter is investigated.
As a long-standing and loyal customer, I am extremely disappointed by how this incident has been handled. What has upset me most is not only the damage to my vehicle, but the lack of reassurance and support I received after reporting it.
After more than three years as a loyal member and significant spending at the hotel, I expected a much higher standard of customer service. I hope the hotel investigates this matter thoroughly and provides a clear response.
翻译：我已在布里斯托尔南希尔顿逸林酒店（DoubleTree by Hilton Bristol South – Cadbury House）的健身房注册三年多，期间在俱乐部、水疗中心和酒店消费超过6000英镑。
2026年6月19日下午1点至6点之间，我的车停在酒店停车场，似乎被另一辆车撞坏了。我报告此事后，一位经理告诉我，覆盖该区域的摄像头是“假的”，无法正常工作。
我对此难以理解，因为那里明明有一个监控摄像头，安装在一根四英尺高的金属杆上，显然是为了支撑摄像头而安装的。我之前也收到过一些停车罚单，似乎也是基于该地点的监控录像开出的，而且我还注意到其他评论者也提出了类似的关于停车执法的问题。鉴于以上原因，我正式要求在调查此事期间保存所有相关的监控录像。
作为一名长期忠实顾客，我对此次事件的处理方式极其失望。最令我不满的不仅是车辆受损，还有报案后未得到任何安慰和支持。
作为酒店三年多的忠实会员，并在酒店消费颇丰，我理应享受到更高标准的客户服务。我希望酒店能够彻底调查此事，并给出明确的答复。
2026年6月19日下午1点至6点之间，我的车停在酒店停车场，似乎被另一辆车撞坏了。我报告此事后，一位经理告诉我，覆盖该区域的摄像头是“假的”，无法正常工作。
我对此难以理解，因为那里明明有一个监控摄像头，安装在一根四英尺高的金属杆上，显然是为了支撑摄像头而安装的。我之前也收到过一些停车罚单，似乎也是基于该地点的监控录像开出的，而且我还注意到其他评论者也提出了类似的关于停车执法的问题。鉴于以上原因，我正式要求在调查此事期间保存所有相关的监控录像。
作为一名长期忠实顾客，我对此次事件的处理方式极其失望。最令我不满的不仅是车辆受损，还有报案后未得到任何安慰和支持。
作为酒店三年多的忠实会员，并在酒店消费颇丰，我理应享受到更高标准的客户服务。我希望酒店能够彻底调查此事，并给出明确的答复。
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