点评:Disappointing experience with both spa and facilities. Hotel and staff in hotel (Aimee especially) were excellent, spa and club staff let the side down. A booking error (not mine) meant when i turned up for my appointment I was told I was too late, I assumed the error was mine so rebooked the only available appointment the following day which actually want convenient for me at all but i didn’t want to lose out. The reception staff the next day when i felt confident the error hadn’t been mine i felt were dismissive and not bothered at all. overall came away feeling disappointed and stressed, which is the exact opposite of how you should feel. Staff at the club also didn’t give me a robe that wasn’t included in my package or tell me i needed flip flops which meant i had to go back out twice to get things i needed. Admittedly I haven’t been to a spa in a very long time and felt like a fish out of water, but i didn’t feel staff made the experience particularly welcoming or reassuring.
翻译:水疗中心和俱乐部的体验都令人失望。酒店和酒店员工(尤其是Aimee)都很棒,但水疗中心和俱乐部的员工却令人失望。由于预订错误(并非我的错),当我到达预约地点时,被告知我迟到了。我以为是我的错误,所以重新预约了第二天唯一可用的时间,但实际上第二天对我来说一点也不方便,但我不想错过。第二天,当我确信错误并非我的错时,前台工作人员却对我漠不关心,毫不在意。总而言之,我离开时感到失望和压力,这与我应有的感受完全相反。俱乐部的员工也没有给我提供套餐中不包含的浴袍,也没有告诉我需要拖鞋,导致我不得不两次外出去拿我需要的东西。诚然,我已经很久没有去过水疗中心了,感觉很不适应,但我觉得工作人员并没有让我感到特别热情或安心。