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Generally excellent, but one staff member's behavior was unacceptable
Intersport Bernik的点评
点评：For the past four years, we have been coming to Kranjska Gora for our winter holiday and have always rented equipment and booked ski school at Intersport Bernik. Everything has worked perfectly – the equipment is high quality, the service is efficient, and the overall experience has always been highly recommendable. We truly appreciate the reliability and professionalism we’ve come to expect.
Unfortunately, this year our visit was marred by the unacceptable behavior of one staff member named Edo. While helping with the children's equipment, he shouted at my children in a very harsh and intimidating manner. I had to intervene and ask him to speak more appropriately. Such conduct is particularly concerning when dealing with young children and families.
Although he later calmed down, the incident left a negative impression and made the process stressful for the kids. Investing in staff training – especially in customer service and working with children – and more careful selection during hiring would certainly help maintain the high standards that regular customers like us have enjoyed for years.
We hope this feedback is taken constructively, as we would very much like to continue choosing Bernik in the future.
Unfortunately, this year our visit was marred by the unacceptable behavior of one staff member named Edo. While helping with the children's equipment, he shouted at my children in a very harsh and intimidating manner. I had to intervene and ask him to speak more appropriately. Such conduct is particularly concerning when dealing with young children and families.
Although he later calmed down, the incident left a negative impression and made the process stressful for the kids. Investing in staff training – especially in customer service and working with children – and more careful selection during hiring would certainly help maintain the high standards that regular customers like us have enjoyed for years.
We hope this feedback is taken constructively, as we would very much like to continue choosing Bernik in the future.
翻译：过去四年，我们每年冬天都会来克拉尼斯卡戈拉度假，并且一直都在Intersport Bernik租借装备和预订滑雪课程。一切都非常完美——装备质量上乘，服务高效，整体体验也一直非常值得推荐。我们非常欣赏他们一贯的可靠性和专业性。
然而，今年我们这次的体验却被一位名叫Edo的员工的不当行为所破坏。他在帮孩子们准备装备时，用非常粗暴和恐吓的语气对我的孩子们大声呵斥。我不得不出面制止，并要求他用更得体的方式说话。这种行为在面对年幼的孩子和家庭时尤其令人担忧。
虽然他后来冷静了下来，但这件事给我们留下了不好的印象，也让孩子们感到压力很大。如果能加大对员工的培训——尤其是在客户服务和儿童保育方面的培训——并在招聘过程中更加严格地筛选员工，无疑将有助于维持像我们这样的老顾客多年来所享受的高标准服务。
我们希望这些反馈能被建设性地接受，因为我们非常希望将来继续选择伯尼克。
然而，今年我们这次的体验却被一位名叫Edo的员工的不当行为所破坏。他在帮孩子们准备装备时，用非常粗暴和恐吓的语气对我的孩子们大声呵斥。我不得不出面制止，并要求他用更得体的方式说话。这种行为在面对年幼的孩子和家庭时尤其令人担忧。
虽然他后来冷静了下来，但这件事给我们留下了不好的印象，也让孩子们感到压力很大。如果能加大对员工的培训——尤其是在客户服务和儿童保育方面的培训——并在招聘过程中更加严格地筛选员工，无疑将有助于维持像我们这样的老顾客多年来所享受的高标准服务。
我们希望这些反馈能被建设性地接受，因为我们非常希望将来继续选择伯尼克。
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