点评:We had 3 tickets for the Masca trek and boat. Problems started at boarding. Despite showing 3 valid tickets, Ana refused us entry, claiming her list only showed 2. She was rude and ignored my app and email confirmations.
The situation turned dangerous when a guard, Eduardo, verbally attacked us. He screamed at my daughter, who was translating, invading her personal space in a threatening way. He was aggressive and unstable; it felt like he might strike her. Ana was equally unprofessional, even threatening to make us hike back up.
This scandalous behavior ruined our trip. We were treated with contempt due to their internal mess, despite having valid tickets. Eduardo is a danger to tourists and should not be employed there. We demand a formal apology and compensation for this traumatic experience and the disgusting treatment we received. The trail was beautiful, but this incident left us with a deep sense of injustice.
翻译:我们买了三张马斯卡徒步和乘船的票。问题从登船就开始了。尽管我们出示了三张有效的票,Ana 还是拒绝我们入场,声称她的名单上只有两张。她态度恶劣,无视我的应用程序和电子邮件确认信息。
情况变得更加危险,一名名叫 Eduardo 的保安对我们进行了言语攻击。他对着正在翻译的女儿大吼大叫,并以威胁的方式侵犯了她的个人空间。他咄咄逼人,情绪不稳定,感觉随时会打她。Ana 也同样不专业,甚至威胁要让我们原路返回。
这种令人愤慨的行为毁了我们的旅行。尽管我们持有有效的票,但由于他们内部的混乱,我们受到了轻视。Eduardo 对游客构成威胁,不应该在那里工作。我们要求就这次令人痛苦的经历和所受到的恶劣对待做出正式道歉和赔偿。徒步路线很美,但这次事件让我们深感不公。