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Xavier B
Absolute Outrageous Experience with Ocean Freak Employee “Fede”
Ocean Freaks的点评
点评：Yesterday, my family and I went to Ocean Freak to request information about your services, and the experience was honestly outrageous. What makes it even worse is that I have supported this business before and purchased equipment from you a couple of years ago, so I expected at least a basic level of professionalism and respect.
One employee told us to wait in a specific area for “Fede” to arrive and speak with us. After making us wait around 45 minutes, Fede finally showed up and immediately started yelling at my mother, telling her to move away from the exact place YOUR employee had instructed us to stand. There was absolutely no reason for that behavior.e
I explained the situation calmly and simply asked for information about your services, and instead of helping, he refused to provide any information at all. After wasting almost an hour of our time, the interaction lasted seconds and ended with my family being treated with disrespect and arrogance.
The way Fede treated my mother was completely unacceptable, rude, and honestly embarrassing for any business that claims to care about customers. Nobody deserves to be spoken to like that, especially loyal customers who have already spent money supporting your business.
Ocean Freak seriously needs to train its staff in customer service, professionalism, and basic human decency. If this is how customers are treated, people should think twice before supporting this business.
One employee told us to wait in a specific area for “Fede” to arrive and speak with us. After making us wait around 45 minutes, Fede finally showed up and immediately started yelling at my mother, telling her to move away from the exact place YOUR employee had instructed us to stand. There was absolutely no reason for that behavior.e
I explained the situation calmly and simply asked for information about your services, and instead of helping, he refused to provide any information at all. After wasting almost an hour of our time, the interaction lasted seconds and ended with my family being treated with disrespect and arrogance.
The way Fede treated my mother was completely unacceptable, rude, and honestly embarrassing for any business that claims to care about customers. Nobody deserves to be spoken to like that, especially loyal customers who have already spent money supporting your business.
Ocean Freak seriously needs to train its staff in customer service, professionalism, and basic human decency. If this is how customers are treated, people should think twice before supporting this business.
翻译：昨天，我和家人去了Ocean Freak咨询你们的服务，结果体验糟透了。更糟糕的是，我以前也支持过你们，几年前还从你们这里买过设备，所以至少期望你们能展现出基本的专业精神和尊重。
一位员工让我们在指定区域等候“Fede”过来和我们交谈。我们等了大约45分钟后，Fede终于出现了，却立刻开始对我母亲大吼大叫，让她离开你们员工指示我们站立的位置。这种行为完全没有道理。
我冷静地解释了情况，只是简单地询问了你们的服务信息，但他非但没有帮忙，反而拒绝提供任何信息。我们白白浪费了将近一个小时的时间，结果沟通却只持续了几秒钟，最后还遭到了你们员工的无礼和傲慢对待。
Fede对待我母亲的方式完全不可接受，粗鲁无礼，对于任何一家声称关心顾客的企业来说，这都是一种耻辱。任何人都不应该受到这样的对待，尤其是那些已经消费支持贵店的忠实顾客。
Ocean Freak亟需对其员工进行客户服务、职业素养和基本人性方面的培训。如果这就是他们对待顾客的方式，人们在光顾这家店之前应该三思。
一位员工让我们在指定区域等候“Fede”过来和我们交谈。我们等了大约45分钟后，Fede终于出现了，却立刻开始对我母亲大吼大叫，让她离开你们员工指示我们站立的位置。这种行为完全没有道理。
我冷静地解释了情况，只是简单地询问了你们的服务信息，但他非但没有帮忙，反而拒绝提供任何信息。我们白白浪费了将近一个小时的时间，结果沟通却只持续了几秒钟，最后还遭到了你们员工的无礼和傲慢对待。
Fede对待我母亲的方式完全不可接受，粗鲁无礼，对于任何一家声称关心顾客的企业来说，这都是一种耻辱。任何人都不应该受到这样的对待，尤其是那些已经消费支持贵店的忠实顾客。
Ocean Freak亟需对其员工进行客户服务、职业素养和基本人性方面的培训。如果这就是他们对待顾客的方式，人们在光顾这家店之前应该三思。
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