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James G
Customer is always wrong
Soter Vineyards的点评
点评：To make a long story short, our friend booked our group of 12 for a tasting. She was told that since it was a large group, they would not apply a tasting fee to wine purchases. This made no sense but oh well.
On the day of our tasting our friend, who had booked us six different wineries simply forgot about that. However, the person that handled our tasting, who was more interested in leaving on vacation than providing a fun experience, repeatedly told our entire group that if we bought two bottles of wine, the tasting fee would be waived. So everyone bought two bottles. Everyone paid for their two bottles and no one was charged a tasting fee. After the fact, our friend's credit card was charged for the 12 tastings. We had to post a deposit and they didn't even apply the deposit but applied that to a mandatory large group tip. When we followed up with Soter, they did not care one wit that their employee told everyone that the tasting fee would be waived if we bought wine. They were actually kind of nasty about it. So, given all the wonderful wineries in Willamette, Soter would be one to avoid.
On the day of our tasting our friend, who had booked us six different wineries simply forgot about that. However, the person that handled our tasting, who was more interested in leaving on vacation than providing a fun experience, repeatedly told our entire group that if we bought two bottles of wine, the tasting fee would be waived. So everyone bought two bottles. Everyone paid for their two bottles and no one was charged a tasting fee. After the fact, our friend's credit card was charged for the 12 tastings. We had to post a deposit and they didn't even apply the deposit but applied that to a mandatory large group tip. When we followed up with Soter, they did not care one wit that their employee told everyone that the tasting fee would be waived if we bought wine. They were actually kind of nasty about it. So, given all the wonderful wineries in Willamette, Soter would be one to avoid.
翻译：长话短说，我们的朋友帮我们一行12人预订了一次品酒会。她被告知，由于人数较多，酒庄不会收取品酒费。这听起来很荒谬，但也没办法。
到了品酒会当天，我们的朋友——她帮我们预订了六家不同的酒庄——竟然把这事忘得一干二净。然而，负责我们品酒会的那个人，与其说是想让我们享受品酒体验，不如说是更想赶紧去度假，她反复告诉我们所有人，如果买两瓶酒，就可以免除品酒费。于是，每个人都买了两瓶。每个人都付了钱，也没有人被收取品酒费。事后，我们朋友的信用卡却被扣了12次品酒会的费用。我们之前交了押金，但他们根本没把押金算进去，而是用来支付强制性的大团体小费了。当我们联系Soter酒庄时，他们根本不在乎他们的员工告诉所有人，如果我们买酒就可以免品酒费。他们的态度甚至有点恶劣。所以，考虑到威拉米特地区有那么多优秀的酒庄，Soter酒庄绝对应该避开。
到了品酒会当天，我们的朋友——她帮我们预订了六家不同的酒庄——竟然把这事忘得一干二净。然而，负责我们品酒会的那个人，与其说是想让我们享受品酒体验，不如说是更想赶紧去度假，她反复告诉我们所有人，如果买两瓶酒，就可以免除品酒费。于是，每个人都买了两瓶。每个人都付了钱，也没有人被收取品酒费。事后，我们朋友的信用卡却被扣了12次品酒会的费用。我们之前交了押金，但他们根本没把押金算进去，而是用来支付强制性的大团体小费了。当我们联系Soter酒庄时，他们根本不在乎他们的员工告诉所有人，如果我们买酒就可以免品酒费。他们的态度甚至有点恶劣。所以，考虑到威拉米特地区有那么多优秀的酒庄，Soter酒庄绝对应该避开。
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