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Rossana F
Never Visiting Again!
Wilkens Farm的点评
点评：On Monday, August 24th, 2026, my family and I visited Wilkens Fruit Farm in Yorktown Hts, NY to enjoy cider donuts. My daughter is autistic and has a particular love for the cider donuts and a special cookie that she has recently learned to say by name. Because she is an eloper, she can unexpectedly run toward something that catches her attention. While we were there, she ran toward the peach area.
A staff member approached me in a rude and confrontational manner because we did not have a basket. I explained, in two languages, that we were not there to pick fruit—we had come specifically for donuts, and my daughter had simply run toward the peaches. I also explained that it can be extremely difficult to redirect and safely retrieve an autistic child who elopes.
Then again the same maintenance employee along with another maintenance employee on their golf cart came to kick us off. I explained once again the situation. We are not here to pick anything! I even asked him in Spanish to then perhaps give her and I a ride on the cart because she would think it was fun and perhaps she would get to our car easier and faster. They were so rude.
Approximately ten minutes later, I was approached by a member of the family who owns the business and was essentially accused of stealing peaches. I was asked to open my personal “diaper” bag so they could see what was inside. I willingly opened my bag which I did not have to and explained our situation, including my daughter’s autism and why we were trying to leave.
Instead of being greeted, welcomed, or offered assistance, we were treated with suspicion and accused of theft. We were the only customers walking around the location at the time. At no point did anyone approach us politely to ask whether we needed help or clarify what was happening before making an accusation.
What was especially upsetting was that, even after I explained our circumstances and provided an opportunity for them to understand that my daughter is autistic and an eloper, there was no meaningful acknowledgment or apology for how the situation was handled.
The issue is not simply that an employee questioned us about the peaches. The concern is how the situation was handled—the rude interaction, the assumption that we were stealing, the request to search my personal bag, and the complete lack of understanding or compassion after I explained my daughter’s disability.
Families of children with autism and other disabilities already navigate situations that the general public may not understand. An autistic child running toward something is not necessarily an indication that a parent is allowing them to pick or take something. A little patience, kindness, and a simple question could have completely changed this interaction.
I would like Wilkens to acknowledge what happened and recognize that the way this situation was handled was inappropriate and deeply upsetting.
I would also like the staff and family members who interact with the public to receive greater awareness and sensitivity training regarding autism, particularly behaviors such as elopement. Employees should understand that a child may unexpectedly run, and parents may need additional time and support to safely redirect their child.
Most importantly, I would hope that in the future, families—especially families with children with disabilities—are approached with kindness and respect rather than assumptions and accusations.
I am not looking for special treatment. I am asking for understanding, dignity, patience, and basic respect.
Unfortunately, after this experience, I do not feel comfortable returning to Wilkens. I am disgusted. It is incredibly disappointing that what was supposed to be a simple and enjoyable outing for my daughter ended with us feeling unwelcome, embarrassed, and accused of something we did not do.
A staff member approached me in a rude and confrontational manner because we did not have a basket. I explained, in two languages, that we were not there to pick fruit—we had come specifically for donuts, and my daughter had simply run toward the peaches. I also explained that it can be extremely difficult to redirect and safely retrieve an autistic child who elopes.
Then again the same maintenance employee along with another maintenance employee on their golf cart came to kick us off. I explained once again the situation. We are not here to pick anything! I even asked him in Spanish to then perhaps give her and I a ride on the cart because she would think it was fun and perhaps she would get to our car easier and faster. They were so rude.
Approximately ten minutes later, I was approached by a member of the family who owns the business and was essentially accused of stealing peaches. I was asked to open my personal “diaper” bag so they could see what was inside. I willingly opened my bag which I did not have to and explained our situation, including my daughter’s autism and why we were trying to leave.
Instead of being greeted, welcomed, or offered assistance, we were treated with suspicion and accused of theft. We were the only customers walking around the location at the time. At no point did anyone approach us politely to ask whether we needed help or clarify what was happening before making an accusation.
What was especially upsetting was that, even after I explained our circumstances and provided an opportunity for them to understand that my daughter is autistic and an eloper, there was no meaningful acknowledgment or apology for how the situation was handled.
The issue is not simply that an employee questioned us about the peaches. The concern is how the situation was handled—the rude interaction, the assumption that we were stealing, the request to search my personal bag, and the complete lack of understanding or compassion after I explained my daughter’s disability.
Families of children with autism and other disabilities already navigate situations that the general public may not understand. An autistic child running toward something is not necessarily an indication that a parent is allowing them to pick or take something. A little patience, kindness, and a simple question could have completely changed this interaction.
I would like Wilkens to acknowledge what happened and recognize that the way this situation was handled was inappropriate and deeply upsetting.
I would also like the staff and family members who interact with the public to receive greater awareness and sensitivity training regarding autism, particularly behaviors such as elopement. Employees should understand that a child may unexpectedly run, and parents may need additional time and support to safely redirect their child.
Most importantly, I would hope that in the future, families—especially families with children with disabilities—are approached with kindness and respect rather than assumptions and accusations.
I am not looking for special treatment. I am asking for understanding, dignity, patience, and basic respect.
Unfortunately, after this experience, I do not feel comfortable returning to Wilkens. I am disgusted. It is incredibly disappointing that what was supposed to be a simple and enjoyable outing for my daughter ended with us feeling unwelcome, embarrassed, and accused of something we did not do.
翻译：2026年8月24日星期一，我和家人前往纽约州约克敦海茨的威尔肯斯水果农场，打算品尝苹果酒甜甜圈。我的女儿患有自闭症，她特别喜欢苹果酒甜甜圈，还有一种饼干她最近也学会了用名字来称呼。由于她有走失倾向，经常会不受控制地冲向任何吸引她注意力的东西。就在我们待在农场时，她突然跑向了种满桃树的区域。因为我们没有提篮，一名工作人员以粗鲁且带有对抗性的态度走近我们。我用两种语言解释道，我们并非来摘水果的——我们是专门来买甜甜圈的，我的女儿只是跑向桃树而已。我还说明，要让走失的自闭症儿童返回并确保安全接回他们其实极其困难。
随后，还是那名维修人员，连同另一名维修人员驾驶着高尔夫球车过来，试图把我们赶走。我再次解释了情况。我们并不是来偷什么东西的！我甚至用西班牙语请求他，能不能让我和女儿也坐一坐手推车，因为女儿会觉得很有趣，这样也能更快、更轻松地回到我们的车旁。可他们实在太无礼了。
大约十分钟后，这家店铺的老板家族中的一员走过来，直接指责我偷桃子。他还要求我打开我的“尿布包”，好查看里面有什么。我心甘情愿地打开了本不必打开的包袋，并说明了我们的情况——包括我女儿患有自闭症，以及我们为何试图离开。
然而，我们非但没有得到问候、欢迎或帮助，反而遭到了怀疑并被指控偷窃。当时，我们是店里仅有的顾客。在提出指控之前，根本没有人礼貌地走到我们跟前询问是否需要帮助或说明发生了什么。
最令我们难过的是，。即使在我解释了我们的实际情况，并让他们明白我的女儿患有自闭症且容易走失之后，对于整个事件的处理方式，他们依然没有任何实质性的回应或道歉。
问题并不在于那位员工询问了我们关于桃子的事情。真正令人担忧的是事件的处理方式——粗鲁的言行、认定我们在偷窃的先入之见，以及要求搜查我的私人包袋。在我说明了女儿的残疾情况后，对方完全表现出不理解也没有丝毫同情心。
患有自闭症及其他残疾儿童的家庭本就常常要应对普通大众可能无法理解的种种状况。一个自闭症孩子朝某物跑去，并不一定意味着家长在允许他们去捡或拿那个东西。只要多一点耐心、多一点善意，再问一个简单的问题，就能彻底改变这次互动的走向。我希望威尔肯斯能承认所发生的事情，并意识到处理这一情况的方式是不恰当的，也令人极为不安。
我还希望那些需要与公众打交道的员工及家属能接受更多关于自闭症的认知与敏感度培训，尤其是关于患儿走失等行为方面的培训。员工们应当明白，孩子可能会突然跑开，而家长则需要更多时间与帮助才能安全地把孩子带回来。
最重要的是，我希望今后，当人们面对普通家庭——尤其是有残疾孩子的家庭时——能以友善与尊重相待，而不是带着先入之见或指责。
我并不奢求特殊待遇。我只希望得到理解、尊严、耐心以及最基本的尊重。
遗憾的是，经历了这件事之后，我再也不愿回到Wilkens了。我感到恶心至极。真是令人极度失望：本该是我女儿一次轻松又愉快的外出活动，结果却以我们被视作不受欢迎的人、感到难堪，还被指控做了没做过的事情而告终。
随后，还是那名维修人员，连同另一名维修人员驾驶着高尔夫球车过来，试图把我们赶走。我再次解释了情况。我们并不是来偷什么东西的！我甚至用西班牙语请求他，能不能让我和女儿也坐一坐手推车，因为女儿会觉得很有趣，这样也能更快、更轻松地回到我们的车旁。可他们实在太无礼了。
大约十分钟后，这家店铺的老板家族中的一员走过来，直接指责我偷桃子。他还要求我打开我的“尿布包”，好查看里面有什么。我心甘情愿地打开了本不必打开的包袋，并说明了我们的情况——包括我女儿患有自闭症，以及我们为何试图离开。
然而，我们非但没有得到问候、欢迎或帮助，反而遭到了怀疑并被指控偷窃。当时，我们是店里仅有的顾客。在提出指控之前，根本没有人礼貌地走到我们跟前询问是否需要帮助或说明发生了什么。
最令我们难过的是，。即使在我解释了我们的实际情况，并让他们明白我的女儿患有自闭症且容易走失之后，对于整个事件的处理方式，他们依然没有任何实质性的回应或道歉。
问题并不在于那位员工询问了我们关于桃子的事情。真正令人担忧的是事件的处理方式——粗鲁的言行、认定我们在偷窃的先入之见，以及要求搜查我的私人包袋。在我说明了女儿的残疾情况后，对方完全表现出不理解也没有丝毫同情心。
患有自闭症及其他残疾儿童的家庭本就常常要应对普通大众可能无法理解的种种状况。一个自闭症孩子朝某物跑去，并不一定意味着家长在允许他们去捡或拿那个东西。只要多一点耐心、多一点善意，再问一个简单的问题，就能彻底改变这次互动的走向。我希望威尔肯斯能承认所发生的事情，并意识到处理这一情况的方式是不恰当的，也令人极为不安。
我还希望那些需要与公众打交道的员工及家属能接受更多关于自闭症的认知与敏感度培训，尤其是关于患儿走失等行为方面的培训。员工们应当明白，孩子可能会突然跑开，而家长则需要更多时间与帮助才能安全地把孩子带回来。
最重要的是，我希望今后，当人们面对普通家庭——尤其是有残疾孩子的家庭时——能以友善与尊重相待，而不是带着先入之见或指责。
我并不奢求特殊待遇。我只希望得到理解、尊严、耐心以及最基本的尊重。
遗憾的是，经历了这件事之后，我再也不愿回到Wilkens了。我感到恶心至极。真是令人极度失望：本该是我女儿一次轻松又愉快的外出活动，结果却以我们被视作不受欢迎的人、感到难堪，还被指控做了没做过的事情而告终。
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