点评:My experience today did not meet my expectations. I understand golf tee times are not over booked and play separation contributes to the experience. Meaning little to no wait times between holes. Using that same process on the driving range would also contribute to that experience. So, when I arrived at the driving range with my range ball bucket, I was amazed that a total of seven of us were waiting for driving range tee boxes. I called the golf shop and requested opening up more tee boxes. First answer no can't do that, requested to speak with someone with authority. Carlo joined the call and stated couldn't open anymore tee boxes and patience was the reply, etc. I hit my bucket of balls in total disgust which added no value going to Bear Creek Golf today. I have patience now...............CUSTOMER SATISFACTION WAS NOT ACHIEVED!
翻译:我今天的体验远低于预期。我知道高尔夫球场的开球时间不会超额预订,而且合理安排球手之间的间隔有助于提升体验,也就是说,球洞之间几乎不需要等待。如果练习场也采用同样的流程,体验也会更好。所以,当我带着球桶到达练习场时,我惊讶地发现我们七个人都在排队等候发球台。我打电话给高尔夫用品店,要求增加发球台。对方首先拒绝,说不行,于是我要求和负责人通话。卡洛接通了电话,说不能增加发球台,并让我耐心等待等等。我气得把球桶里的球都打光了,感觉今天去熊溪高尔夫球场完全是浪费时间。我现在很有耐心……顾客满意度完全没有达到!