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Evelyn K
€100 for sunbeds — and I had to serve myself
Anemos Beach Bar的点评
点评：Extremely disappointing experience and absolutely unacceptable service for a €100 sunbed charge.
When we arrived and were shown to our sunbeds, nobody informed us that the price of €100 for the sunbeds was supposedly accepted by card only. The only information we received was that the beach bar closes at 6:30 p.m. and that payment had to be completed before closing.
Interestingly, cash was accepted without any problem for our coffees and everything else we ordered. Yet later, a staff member suddenly appeared and told us that the €100 sunbed charge could only be paid by card. We only had cash with us, and this important payment condition had never been mentioned beforehand.
If a business has a card-only policy for a specific service, customers should be clearly informed before they are seated and use that service — not afterwards.
To make matters worse, despite charging €100 for the sunbeds, we were not even provided with the water or towels that were supposed to be included. The service was so poor that I eventually had to go and carry the ice bucket with the water to our sunbeds myself.
So, for €100, I essentially ended up providing part of the service myself.
We also run businesses ourselves, and we know that clear communication, transparency and proper customer service are the absolute basics — especially when charging premium prices.
Charging €100 while failing to clearly communicate the payment conditions in advance, and then not even providing the basic items and service that are supposed to be included, is simply unacceptable.
Premium prices should come with premium service. Unfortunately, our experience was the complete opposite.
When we arrived and were shown to our sunbeds, nobody informed us that the price of €100 for the sunbeds was supposedly accepted by card only. The only information we received was that the beach bar closes at 6:30 p.m. and that payment had to be completed before closing.
Interestingly, cash was accepted without any problem for our coffees and everything else we ordered. Yet later, a staff member suddenly appeared and told us that the €100 sunbed charge could only be paid by card. We only had cash with us, and this important payment condition had never been mentioned beforehand.
If a business has a card-only policy for a specific service, customers should be clearly informed before they are seated and use that service — not afterwards.
To make matters worse, despite charging €100 for the sunbeds, we were not even provided with the water or towels that were supposed to be included. The service was so poor that I eventually had to go and carry the ice bucket with the water to our sunbeds myself.
So, for €100, I essentially ended up providing part of the service myself.
We also run businesses ourselves, and we know that clear communication, transparency and proper customer service are the absolute basics — especially when charging premium prices.
Charging €100 while failing to clearly communicate the payment conditions in advance, and then not even providing the basic items and service that are supposed to be included, is simply unacceptable.
Premium prices should come with premium service. Unfortunately, our experience was the complete opposite.
翻译：这次体验极其令人失望，100欧元的日光浴床费用竟然只接受刷卡，实在令人无法接受。
我们到达并被带到预定的日光浴床位时，没有人告知我们100欧元的日光浴床费用只能刷卡支付。我们唯一得到的信息是海滩酒吧下午6:30关门，必须在关门前付款。
奇怪的是，我们点的咖啡和其他所有东西都用现金支付，没有任何问题。然而之后，一位工作人员突然出现，告诉我们100欧元的日光浴床费用只能刷卡支付。我们身上只有现金，而且之前从未提及过这项重要的支付规定。
如果商家对某项服务实行刷卡支付政策，应该在顾客入座使用该服务之前就明确告知，而不是事后才告知。
更糟糕的是，尽管日光浴床费用高达100欧元，但我们连本应包含的饮用水和毛巾都没有拿到。服务差到我最后不得不亲自去把装满水的冰桶搬到我们的躺椅上。
所以，花了100欧元，我实际上却自己提供了一部分服务。
我们自己也经营生意，我们深知清晰的沟通、透明的流程和优质的客户服务是绝对的基本要素——尤其是在收取高价的情况下。
收取100欧元，却没有事先清楚地说明付款条件，甚至连本应包含的基本物品和服务都没有提供，这简直令人无法接受。
高价理应配得上优质的服务。可惜的是，我们的经历恰恰相反。
我们到达并被带到预定的日光浴床位时，没有人告知我们100欧元的日光浴床费用只能刷卡支付。我们唯一得到的信息是海滩酒吧下午6:30关门，必须在关门前付款。
奇怪的是，我们点的咖啡和其他所有东西都用现金支付，没有任何问题。然而之后，一位工作人员突然出现，告诉我们100欧元的日光浴床费用只能刷卡支付。我们身上只有现金，而且之前从未提及过这项重要的支付规定。
如果商家对某项服务实行刷卡支付政策，应该在顾客入座使用该服务之前就明确告知，而不是事后才告知。
更糟糕的是，尽管日光浴床费用高达100欧元，但我们连本应包含的饮用水和毛巾都没有拿到。服务差到我最后不得不亲自去把装满水的冰桶搬到我们的躺椅上。
所以，花了100欧元，我实际上却自己提供了一部分服务。
我们自己也经营生意，我们深知清晰的沟通、透明的流程和优质的客户服务是绝对的基本要素——尤其是在收取高价的情况下。
收取100欧元，却没有事先清楚地说明付款条件，甚至连本应包含的基本物品和服务都没有提供，这简直令人无法接受。
高价理应配得上优质的服务。可惜的是，我们的经历恰恰相反。
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