Appalling customer service - Cotswold Country Park & Beach (Shorncote) - Cotswold Country Park & Beach - 658条旅客点评与比价

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Appalling customer service

Cotswold Country Park & Beach的点评

2026年09月19日发布于: 海外

点评：I booked the Aquaventure activity for myself and three children at a cost of £75 (separately to the admission charge). When I checked my bank account, the £75 had been charged twice. I spoke to a member of staff on site when we arrived who suggested I speak to the manager at the exit. The manager was not available when we left so I emailed and was advised that the finance team would look into it and contact me on Monday as they didn’t work weekends. Fair enough I thought. After a week, I emailed for an update but received no reply. A few days later, I tried again. And then again. Still nothing. I called on 5th September and was told the manager would call me back. She then emailed asking me for evidence. I sent screenshots and transaction numbers but didn’t hear back from her. I emailed twice again over the next couple of weeks. Again my emails were ignored. I called again today and unsurprisingly the manager was not available to take my call. Appalling customer service which has made me think twice about ever going back - which is a shame as we enjoy meeting family here every summer.

翻译：我为自己和三个孩子预订了Aquaventure的体验项目，费用为75英镑（此费用与入场费分开计算）。当我查看银行账户时，发现这笔75英镑被扣款了两次。我们到达后，我向现场工作人员咨询，他们建议我去找出口处的经理。不过我们离开时经理并不在，于是我发了一封邮件。对方回复称财务团队会调查此事，由于周末不办公，他们会在周一联系我。我觉得这也合情合理。一周后，我发邮件询问进展情况，但没有收到回复。几天后，我又试了一次，接着又发了一次邮件。依旧毫无回应。9月5日我打电话过去，对方说我可以等待经理回电。后来她发来邮件，要求我提供相关证据。我发送了截图和交易编号，但之后就再也没收到她的回复。在接下来的几周里，我又发了两次邮件，结果同样被无视。今天我又打电话过去，不出所料，经理还是没空接听我的电话。服务糟糕透顶，让我对是否还要再来产生了犹豫——真可惜，因为我们每年夏天都喜欢在这里与家人团聚。

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