点评:Gialos villa 1
Booked through James Villas,
If we are asked to write a review of villa Gialos 1 in Lefkada we would summarise as “an adequately equipped villa which does not meet the usual James Villa standards. However it is set in beautiful grounds “ This villa is in need of refurbishment and the holiday wasn’t without issues although the owner did leave a bottle of wine for being without WIFI for about 7 days, there were quite a number of other issues.
The villa is over looked by a block of apartments and by the villa next door, it is built next to a public car park which could become a nuisance at peak times. None of this is explained in the villa description.
It would have been nice to have a small welcome pack upon arrival, for example they could have provided a few dishwasher tablets rather than guests having to buy a pack of 40 just to leave many behind on departure, perhaps milk and a small loaf etc.
We initially drove past the villa because the sign was obscured by foliage, a small detail which would take a few minutes to rectify but a definite sign of lack of care.
Not a welcoming atmosphere about the villa.
The owner advises there is only one key for the villa and that we would need to pay a locksmith if we lose a key. The owner should get a 2nd key cut rather than threaten guests with locksmith charges if they lose a key. We obviously wouldn’t mind replacing a key but being expected to pay for a locksmith is unfair.
TV channel info needs updating. There are no satellite channels only Netflix and Amazon Prime over WIFI and on occasion Netflix had too many people watching so we couldn’t watch it.
There was no WIFI for about seven days, we understand these things go wrong and take time to fix, but they kept telling us it would be repaired the next day, then it wasn’t. It is important in these situations to set expectations rather than give false hope.
The jacuzzi bath is filled by a hand held shower, as you can imagine this takes so long to fill. To fit a proper bath tap with the hand held shower attached would be a very simple, cheap fix.
We had no water for a 1 1/2 days and then low pressure for a further two days. The low pressure was fixed by me eventually when I found the guy who originally came to sort the problem had left a hose on. I located the valve and turned it off, this allowed the pressure to rise in Gialos 1 & 2. Should I really be spending my holiday sorting water pressure ?
Throughout our holiday there was a JCB with a concrete breaker attached operating every day from 08.30 in the morning. We understand the Greek people need to build but James Villas local representative should have been aware, and especially at this time of year, we should have been offered an alternative location prior to departure. ( please listen to attached audio, I have video too to prove noise was from our villa but the file is too large for my email )
The pool turned a green colour with what looked like algae for five days, again they kept promising this would be fixed but it never was making it impossible for us to swim in the pool. In addition, the pool surround is untidy and starting to break up in places.
James Villas insist our complaint has been dealt with, perhaps in their eyes it has but it certainly hasn't in ours.
翻译:亚洛斯别墅 1 号
通过 James Villas 预订,
如果我们被要求写一篇关于莱夫卡达 Gialos 1 别墅的评论,我们会总结为“一栋设备齐全的别墅,不符合通常的詹姆斯别墅标准。然而,它坐落在美丽的场地上“这栋别墅需要翻新,假期也不是没有问题,尽管业主确实留下了一瓶酒,因为大约 7 天没有无线网络,但还有很多其他问题。
该别墅被一栋公寓楼俯瞰,而隔壁的别墅则建在一个公共停车场旁边,在高峰时段可能会造成滋扰。别墅描述中没有解释这些。
如果在抵达时能收到一个小欢迎礼包就好了,例如,他们可以提供一些洗碗机片,而不是客人必须购买一包 40 片,然后在离开时留下许多东西,也许是牛奶和小面包等。
我们最初开车经过别墅,因为标志被树叶遮住了,这是一个小细节,需要几分钟才能纠正,但显然是缺乏照顾的迹象。
别墅里的气氛不太好。
业主建议别墅只有一把钥匙,如果丢失钥匙,我们需要付钱给锁匠。房主应该获得第二把钥匙,而不是威胁客人如果丢失钥匙就收取锁匠费用。我们显然不介意更换钥匙,但期望为锁匠付费是不公平的。
电视频道信息需要更新。没有卫星频道,只有 Netflix 和 Amazon Prime 通过 WIFI 观看,有时 Netflix 的观看人数太多,所以我们无法观看。
大约有 7 天没有 WIFI,我们知道这些事情出了问题,需要时间来修复,但他们一直告诉我们第二天会修好,然后就没有了。在这些情况下,重要的是设定期望而不是给出虚假的希望。
按摩浴缸由手持式淋浴器注满,您可以想象这需要很长时间才能注满。安装一个合适的浴缸龙头并连接手持花洒将是一个非常简单、便宜的修复方法。
我们有 1 1/2 天没有水,然后接下来的两天都是低压。当我发现最初来解决问题的人没有打开软管时,低压问题最终被我解决了。我找到了阀门并将其关闭,这使得 Gialos 1 和 2 中的压力升高。我真的应该在假期里整理水压吗?
在我们整个假期期间,每天早上 8.30 都有一台带有混凝土破碎机的 JCB 运行。我们理解希腊人民需要建造,但詹姆斯别墅当地代表应该知道,特别是在每年的这个时候,我们应该在出发前获得替代地点。 (请听随附的音频,我也有视频来证明噪音来自我们的别墅,但文件对于我的电子邮件来说太大了)
五天来,泳池变成了绿色,长满了看起来像藻类的东西,他们再次承诺会修复这个问题,但这从来没有让我们无法在泳池里游泳。此外,泳池周围不整洁,有些地方开始破裂。
詹姆斯·维拉斯坚称我们的投诉已得到处理,也许在他们看来已经得到处理,但在我们看来却肯定没有得到处理。