点评:Went for Sunday Lunch. Our waiter/front of house person.Would shout from behind the bar over the top of people to where we were seated. Not once, but all the time seemed too lazy to come over to talk to us. Others in the restaurant at the time commented about this also. When drinks came over, small bottles of beer were served in 1-pint glasses even for women. The cutlery arrived plonked in the middle of the table; the server said they had no napkins and asked if we wanted some blue hand paper from the dispenser. Then the food: one person on our table got their soup; no other starters arrived, so they started. A few minutes later he shouted that the soup was for another table. The people on the other table were stunned. Then the rest of the starters arrived a few minutes after the soup was finished. This was a mix-up with a spare dish. The mushrooms were also burnt and rock solid. The main dish, despite looking attractive, was little better. We did get refunded for a starter but left desperately disappointed, not going to return, which is a shame as the views are lovely and in a nice setting. As they say, you only get one chance to make a first impression. And ours was: how could anybody let this person be the front of house?
翻译:我们去吃周日午餐。我们的服务生/前台人员总是从吧台后面大喊,声音盖过周围人的谈话,朝着我们坐的位置喊话。这种情况不是偶尔发生,而是频繁出现;他似乎懒得走过来和我们交谈。当时餐厅里的其他顾客也对此发表了意见。上饮料时,即便是给女性顾客也都是把小瓶啤酒倒入1品脱的杯子中。餐具被直接放在了桌子中央;服务生说没有餐巾纸,还问我们是否需要从纸巾机里取些蓝色的手纸。接着是上菜环节:我们这一桌只有一个人拿到了汤,其他前菜都没上,于是大家就开始吃了。几分钟后,那人喊道那碗汤其实是给另一桌的。另一桌的客人都惊呆了。直到汤喝完几分钟后,其余的前菜才陆续上桌。原来是搞混了备用菜品。那些蘑菇也烤焦了,硬得像石头。主菜虽然看起来挺诱人,但实际上也好不到哪儿去。虽然我们点的开胃菜得到了退款,但我们还是失望至极地离开了,以后再也不会光顾了。实在可惜,因为那里的风景很美,环境也很不错。常言道,第一印象只有一次机会。而我们的第一印象就是:怎么能让这样的人来接待客人呢?